Tasks of the Department Head:

• Ensures that the department's key KPIs are met
• Develops and implements project / action plan to improve the performance of the department
• Ensures adherence to SLA/OLA terms and analyzes the causes of discrepancies between actual and expected quality of IT service indicators
• Compiles reports on services provided and IT support metrics

Experience Needed:

• Understanding of IT infrastructure and enterprise level IT systems organization
• Leadership skills in teamwork (encouraging the team to achieve their goals)
• Effective communication skills between different departments
• Results orientation
• Ability to intelligently reallocate resources of the department when necessary
• Skills in creating technical and functional documents: descriptions, instructions, design solutions.

Working conditions:

• We have a convenient office: BC "Elgrin"
• Work schedule: 5/2, from 9:00 to 18:15 (on Friday - to 17:00).
• Employment under the Labor Code of the Russian Federation, "white" salary
• We take care of the office ecosystem, create comfortable working and rest conditions for our team
• We pay special attention to the development of our employees
• We know that health and work/life balance is important
• We use modern technology, analyze big data and implement best digital practices.