Main purpose:
The Housekeeping Manager is one of our Ambassadors of Excellence: strong commitment to quality and Guest care are a must. He/she will lead the housekeeping and laundry team for the Resort and for our 20 Private Villas. He/she will ensure team members comply with our service standards and sanitation protocol and oversee the housekeeping department budget.

Main duties & responsibilities:
• Responsible for the Housekeeping and Laundry Department teams, organization and effective Guest service delivery. He/she will ensure that the team will consistently work following RF and LQA standards and procedures by supervising the work of the team and personally checking on a daily basis a sample of rooms, public areas and assigned back of the house areas
• Responsible for selection, development and performance appraisal of Housekeeping and Laundry Department. He/she will supervise the staff rota planning
• Responsible of creating a personalised relationship with Guests and taking care of their special requests concerning housekeeping, being a role model of Rocco Forte Hotels individual and genuine hospitality style. Share any relevant Guest preference with the proper department
• Accountable for all the supplies, par-stock and equipment assigned to the supervision of the Housekeeping Department. In charge of organising the team work necessary to cope with the inventory and requisitions deadlines
• Responsible of daily communication with Maintenance Department for ordinary maintenance requests and report to Room Division Manager structural and equipment improvements in order to maintain excellence in Housekeeping service
• Responsible for leading the department in order to reach financial, quality and people objectives. Suggest profit and quality improvement ideas
• Assure compliance with health and safety regulations in the Housekeeping and Laundry department

We offer:
• Permanent contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.

Competencies required:
• Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
• Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
• Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
• Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
• Service excellence: Delivers service standards, which consistently exceed guest expectations.
• Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requirements:
• A High school diploma
• 3+ years of supervisory experience in housekeeping management as an Executive housekeeper, Housekeeping director, or other similar position in large resorts/hotels
• Applicants should be excellent leaders, detail-oriented, and demonstrate a commitment to customer service
• Fluent in Italian and English.
• Preferable evidence of self-development through specialized courses, conferences/workshops
• PC literate.