Our client, an important Belgian Financial Services company is looking for an experienced IT MANAGER

Key responsibilities:

As part of the Management Team and reporting to the CEO, you will lead a team of four Analysts & Project Managers and will establish a framework for individual cooperation to supervise, guide and support them in their development and professional evolution in a relationship of trust.  You will also manage the external IT partners ensuring a clear cooperation framework so that their priorities are well defined, and they can deliver the expected results.

More precisely, you will be responsible for:

• implementing, managing, simplifying, and optimizing business processes;
• managing and ensuring the creation of the Enterprise Architecture that translates operational processes and functionalities into an IT landscape (data, applications, and technology);
• managing and supporting the Business-IT project portfolio as well as the Small Demands. For this purpose you will also set up the necessary processes and procedures and manage the various IT partners;  
• developing and managing the IT budget and the return on investment of projects;
• ensuring the realization of commercial and functional analysis and activity reports.
• placing the needs of the end customer and those of "internal customers" at the center of your priorities;
• efficient work and predictable deliverables, automatically integrating quality and ensuring that it can also be monitored effectively;
• building strong relation- and partnerships with other departments (internal customers) and IT external partners (a complex ecosystem made of IT Service Providers, RPA provider, …);
• change management and communication to gain acceptance and adoption of the proposed changes within the organization;
• participating to the strategic, tactical and operational development of the company together with CEO and COO.

Required Experience/Qualifications:

• proven experience in process improvement and successful project (portfolio) management of important improvement/digital transformation initiatives. Preferably PMI or Prince 2 certified.
• experience in applying Lean Management and/or Six Sigma philosophies, methodologies and processes to close performance gaps is a plus
• the necessary IT training, knowledge and experience in order to be able to adequately translate business requirements into IT architecture, processes and applications (experience in Agile, RPA and/or Low coding is a plus);
• demonstrated experience in stakeholder management and in managing an “Outsourced” IT environment;
• experience in leading and supervising teams (Direct and Indirect management) and in developing and motivating employees;
• familiarity with new digital technologies such as big data & analytics; artificial intelligence; machine learning, simulation; cloud computing; RPA, cross company data integration…
• demonstrated experience in instilling an operational excellence and continuous improvement culture
• fluent in Dutch, French and English.

Our client is looking for an outstanding individual:

• with a passion for operational excellence and achieving high value for internal and external customers
• with a strong entrepreneurial mind, able to think in terms of problem solving, able to think about alternatives, able to make and justify decisions and give persuasive advice;
• able to work on his/her own initiative with other departments towards a common result and with a view to continuous improvement.
• committed/responsible and resistant to stress, with high pro-activity, strong determination, results focus and lots of energy

• with strong interpersonal skills and proven ability to adapt and manage in an SME environment
• a proven ability to communicate and interact effectively at all levels within all stakeholders and to build strong business relationships
• excellent organisational and planning skills and able to work at times under high pressure and to strict deadlines;
• a strong team orientation and demonstrated leadership capability in coaching teams to success;