Principal Accountabilities
 

• Make Operations & Client Servicing a key differentiator for Channel Packaging Pvt. Ltd.
• Oversee end-to-end operations including logistics, warehouse management and customer servicing across 7 distribution centers.
• Lead, coach and develop depot and operations teams to improve performance and ensure consistency of service.
• Ensure timely availability of material at distribution centers by balancing service levels with optimal inventory to minimize working capital and storage costs.
• Design and implement systems and processes for customer service, inventory control, loss prevention and stock lifecycle management to reduce pilferage, damage and obsolescence.
• Plan and execute the setup of operations and fulfillment centers in line with the companys growth strategy.
• Regularly visit depots to audit operations, implement best practices and drive productivity improvements.
• Develop efficient daily vehicle routing and delivery plans to improve service speed and optimize resource utilization.
• Produce and analyze MIS reports to monitor depot performance, including cycle counts, vehicle utilization, fuel consumption, inventory discrepancies, petty cash usage and open sales orders.
   

Key Skills & SEO Keywords
 

• Logistics Management, Warehouse Management, Supply Chain Management
• Inventory Management, Stock Reconciliation, Cycle Counting, FIFO/LIFO
• Transportation Management, Route Optimization, Last-mile Delivery, Fleet Management
• WMS (Warehouse Management Systems), TMS (Transportation Management Systems), ERP (SAP/Oracle)
• Order Fulfillment, Distribution Center Operations, 3PL Management, Carrier & Vendor Management
• MIS Reporting, KPI Tracking, Data Analysis, Advanced MS Excel (Pivot, VLOOKUP, Macros)
• Loss Prevention, Shrinkage Control, Quality & Damage Control, Reverse Logistics
• Team Leadership, Coaching, Stakeholder Management, Process Implementation
• FMCG/HORECA Distribution, Packaging & Disposable Goods Logistics, E-commerce Fulfillment
   

Major Contact With
 

• Warehouse and Logistics Head
• Operations Team
• External vendors and field officers
• Sales Team
   

Qualification and Experience
 

• Graduate with additional qualifications in Operations Management preferred.
• Minimum 5 years of experience managing operations or in a similar role within a distribution, FMCG or e-commerce company.
• Proven track record in delivering results across the responsibilities listed above.
• Practical experience with WMS/TMS and ERP systems (e.g., SAP/Oracle) and implementing process improvements.
• Strong analytical skills and experience producing and interpreting MIS and KPI reports; advanced Excel capability preferred.
• Experience working with 3PL partners, transport vendors and last-mile delivery networks.
• Strong persuasive communication, influencing and stakeholder management skills.
• Excellent relationship-building and collaborative teamwork abilities; demonstrated people leadership experience.