Position: Manager – Process Excellence

Reports To: GM - Process Excellence & Transformation

Department & Function: Process Excellence & Transformation

Location: Gurugram

RESPONSIBILITIES:

• Identify challenges & pain areas: Work with operational team members to understand processes, root causes and outcomes. Define & measure process metrics to ensure established goals are met and process improvements are sustained
• Process Improvement Strategy: Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Requirements Gathering: Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods
• Business Requirements Document (BRD): Creates Business requirement documents (process models, specifications, diagrams & charts) to provide direction to developers and/or the project team
• Functional Documents: Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.

SKILLS / QUALIFICATIONS:

• A minimum of 5 years experience in business analysis or a related field; 2-3 years post MBA.
• Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development
• Process Certifications (Six Sigma, BPM, ITIL or equivalent) a plus.
• Experience creating detailed reports and giving presentations. Competency in Microsoft applications including Word, Excel, and Outlook.