This role requires a strategic thinker with strong leadership skills, operational expertise, and a data-driven approach to managing workflows.

• Team Leadership
• Lead, mentor, and manage the operations team to achieve performance metrics.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Process Management
• Monitor and improve supply chain, logistics, and vendor management processes.
• Ensure compliance with company policies, industry standards, and legal regulations.
• Establish and track KPIs for operational performance.
• Customer Support & Experience
• Collaborate with the team to address and resolve escalations.
• Implement strategies to enhance customer satisfaction and loyalty.
• Collaboration
• Work cross-functionally with sales, technology, and finance teams to streamline operations.
• Partner with stakeholders to align on objectives and deliverables.
   

• Supplier Relationship Management: Build and maintain strong relationships with registered suppliers to ensure continuous engagement and responsiveness.
• Rate Collection and Competitiveness: Ensure suppliers provide competitive and accurate rates that meet buyer requirements.
• Document Management: Efficiently collect and manage necessary documents from suppliers to ensure compliance with requirements.
• Order Status Communication: Effectively communicate order status to suppliers and ensure timely follow-up actions.
• Reporting and Data Management: Maintain accurate and timely reporting of supplier activities and engagement metrics.
• Supplier Onboarding and Training: Facilitate the onboarding of new suppliers and ensure they are well-trained on using the platform.
• Strong knowledge of supply chain, logistics, and vendor management.
• The candidate must have experience in the agro commodities sector or possess strong knowledge of agro-based platforms
• Proficiency in operational tools and software (e.g., ERP systems, CRM tools).
• Excellent leadership and team management skills.
• Analytical mindset with a focus on data-driven decision-making.
• Exceptional communication and problem-solving abilities.
• Ability to handle pressure and prioritize tasks in a fast-paced environment.