Job Description

Job Title: National Technical Product Support Manager

Department/Division: Technical Service

Location: Mumbai

Product: Digital Radiography & X-Ray

Years of Experience: Minimum 7 years

Key Responsibilities:

• Reporting to General Manager Service

• Related to assigned Product or Product group review the existing repairing service strategies and establish new strategies to achieve business objectives
• Support and coordinate the new products to be launched
• Approve the training schedule for Field Service Team to maintain their skill level related to the specific product/product group
• Conduct product training for new models
• Maintain the training record
• Provide support to field service to solve the breakdowns at site
• Respond to customer query and request via phone and email - Solve customer complaints within a reasonable timeframe and follow predefined escalation procedure if required
• Communicate with KMI Technical Support group for all Technical Support/Training functions related to the product/product group
• Monitor SIMS complaints related to product/product group
• Evaluate new product operation and function, then give feedback.
• Handle ad-hoc projects.

Qualification

Proficiency- MS excel and Leadership quality, Team Management etc

Qualification Degree / Diploma in Engineering

About Client: My Client Organisation is one of the Japanese Multinational Technology Company. The Company manufacturers business and industrial Imaging products. It all covered IT Services division offers a range of IT Services division offers a range IT strategy, support & network security solution across all Industries.

For discussion reach to [email protected]