Job Responsibilities

• Oversee overall branch operations, including team supervision, petty cash approvals, and technician coordination through daily briefings and regular meets to foster team bonding.
• Build and maintain strong client relationships through regular visits, lead generation via existing clients, organizing awareness campaigns, and promptly addressing complaints within the minimum turnaround time (TOT).
• Conduct service-level reviews and share updates on new products during client interactions, ensuring continued engagement and satisfaction.
• Organize demonstrations at client locations and coordinate Safety, Health, and Environment (SHE) initiatives for the branch.
• Review and approve Credit Note (CN) cases in compliance with company policies.
• Perform monthly audits and maintenance of machinery/equipment, and oversee audits of branch assets, including those held at or retrieved from client sites (especially from terminated accounts).
• Conduct regular checks of processes to ensure SOP compliance, along with inspections of staff uniforms, tool kits, and stock/inventory levels.
• Conduct training for branch team members (Back Office Operations and Technicians).

Key Result Areas

• Client Relationship Management
• Business Development & Lead Generation
• Training for Branch Team Members
• Team Management
• Compliance & Audit Readiness

Competencies (Skills Essential To The Role)

• Strong English communication and organisational skills
• Familiarity with the local working area
• Effective training abilities
• Team management experience

Educational Qualification / Other Requirement

• Graduate in any field
• Minimum 2-5 years of experience
• Familiarity with the local working area
• Local language proficiency