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SalaryJob Description
Key Responsibilities:
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Own the P&L and overall performance of the ITSM unit.
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Define and execute business strategy and growth plans.
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Ensure high-quality delivery of ITSM projects and services.
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Lead, mentor, and scale senior and delivery teams.
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Build strong client relationships and engage with CXOs.
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Drive innovation, automation, and process improvements.
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Collaborate with sales and pre-sales to win new business opportunities.
Mandatory Skills / Experience:
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15+ years in IT with strong ITSM expertise (ServiceNow, BMC, Cherwell, or Ivanti).
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Proven leadership in managing business units or large teams.
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Strong stakeholder management and CXO engagement skills.
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Track record of driving revenue growth and successful ITSM delivery.
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