Position: Process Improvement - Lab Operations Manager

Reports To: : Process Improvement Lead

Functional Area: Operations

Location: Navi Mumbai / Mumbai

Requirement Immediate: Yes

Travel Requirement in the role: 10 % of working days

RESPONSIBILITIES:

• Identification of pain points and process gaps that could lead to failures; implementing actions to close the process gaps.
• Implementing and sustaining 5S across functions.
• Maintaining a log of customer complaints and implementing actions to prevent future occurrences.
• Working closely with IT team for generating dashboards/reports that could be used for early identification of potential failures
• The debottlenecking process to ensure that turnaround time is met.
• Working on crashing cycle times
• Build, and analyze data for visibility, process adherence, and corrective action against gaps in the process

Mandatory Requisites:

1. Educational requirement: Graduation in any field, MBA from tier-2/ tier 3 MBA college

2. Experience: 5 years of work experience and at least 2 years of experience in process improvement. / Industry experience in healthcare is preferable

3. Technical / other Proficiency – Proficient in excel, project management

4. Willingness to work with all diversities

Critical Competencies and focal areas

1. Financial Acumen: Capability to gauge financial impact – long term and short term, and make the right choices constantly being aware of the fiscal options and explores ways to improve the same.
2. Accountability: Takes ownership and Accountability, and chases delivery as per promised timelines and quality
3. Relationship Management: Interpersonal relationship building, network creation, stakeholder engagement
4. Business Communication: Crispness, clarity, vocal/written, professional, polite, assertive, empathetic
5. Strategic Planning: Demonstrated past capability of creating long-term plans keeping in mind fiscals, resources, environment, competition, talent and culture, strengths and gaps, sequence of events, and the ability to sell it
6. Negotiation: Skill in working with others to close on agreements that are win-win and make sense for all concerned parties