Job duties

Oversee cross- functional teams (Sales, Marketing, IT, Operation, Compliance, Audit, Marketing, Human Resource, procurement) in order to optimize service level inside the bank

Align all teams toward goals or objective as defined by top management

Lead all people from different departments

Define et evaluate the objectives of all staff of the business unit

Define the key metrics for different products and services inside the business unit 

Address and develop different segments with high value

Monitor customer satisfaction

Emphasize all resources toward customer need response

Optimize capability of the business unit response  

Develop new solutions adapted to the target market

Be sure to all strategic segments are covered efficiently

Be the speaker of the region inside the executive committee of the organization  

Be responsible of tactical change inside the business unit

Define the training plan for all departments with Human resource team

Responsible of service level agreement of all the business unit

Manage P&L strategically in order to maximize profitability

Be responsible of the development and the implementation of the strategy in the region

Implement integrator structural devices around key processes and products

Be responsible of the change management process inside the region

Professional experience

10 years of experience in the banking sector, solid background on Information technology, financial technologies, digital product development, working in a multicultural environment. demonstrated strong leadership. 

Bachelor's degree in Business Administration or related social sciences, a MBA is an advantage. 

Preferred qualification

Opening to the new ideas

Team player

Able to create a good work environment for colleagues

Able to implement change management processes inside the company, sense making, shared vision with teams

Conditions

Attractive package is offered for the position