Mission:

• Improve retail performances in the like for like perimeter ensuring the retail performance guideline application and KPIs measuring to improve store productivity.
• Responsible to maintain focus on consistency and excellence in all boutique operations, applying Central Guidelines, providing prompt and accurate operational and administrative support to the local Retail Network
• Functions and Responsibilities
• Consistently strive to improve store operational efficiency, through improved processes, tools and programs with focus on optimization, liaising with relevant support functions (IT, F&A, Marketing, Security, Sales, Training, Logistics, HR, etc.)
• Visit the stores on a regular basis
• Support the introduction of new tools /technology/process in the store (ie SM Dashboard, App in stores,..)
• Analyze qualitative/quantitative feedback and report on store success and challenges (KPI's, sales, discounts, MS, incentives)
• Provide Central Retail Operations with recommendation on process gaps/ bottleneck to target, in order to solve store challenges
• Support the Local Retail structure in the network development
• Liaise with CRM & digital department on the definition and implementation of plans at store level
• Coordination with Trade marketing & PR, upon request, to implement in store marketing activities

Technical skills

• Knowledge of point of sales and retail industry, Retail POS system, store process and IT store application

Soft skills

• Impact, Business Awareness , Flexibility, Negotiation
• At least 3-5 years of similar experience or as a Store manager