Mission:

• Improve retail performances in the like for like perimeter ensuring the retail performance guideline application and KPIs measuring to improve store productivity.
• Responsible to maintain focus on consistency and excellence in all boutique operations, applying Central Guidelines, providing prompt and accurate operational and administrative support to the local Retail Network

Functions and Responsibilities:

• Consistently strive to improve store operational efficiency, through improved processes, tools and programs with focus on optimization, liaising with relevant support functions (IT, F&A, Marketing, Security, Sales, Training, Logistics, HR, etc.)
• Visit the stores on a regular basis
• Support the introduction of new tools /technology/process in the store (ie SM Dashboard, App in stores,..)
• Analyze qualitative/quantitative feedback and report on store success and challenges (KPI's, sales, discounts, MS, incentives)
• Provide Central Retail Operations with recommendation on process gaps/ bottleneck to target, in order to solve store challenges
• Support the Local Retail structure in the network development
• Liaise with CRM & digital department on the definition and implementation of plans at store level
• Coordination with Trade marketing & PR, upon request, to implement in store marketing activities

Technical skills:

• Knowledge of point of sales and retail industry, Retail POS system, store process and IT store application

Soft skills:

• Impact, Business Awareness , Flexibility, Negotiation
• At least 3-5 years of similar experience or as a Store manager