The  Senior Key Account Manager will be responsible (alongside Technology), for the execution of the customer strategy for a key customer, in alignment with the Clean Air strategy. The key customer is a large and complex global customer. The Senior Key Account Manager will be focused on building and maintaining customer relationships, while leading the negotiation with the customer on major projects, including quotations, commercial excellence, customer change management to maximise benefit to our client.

Key Responsibilities :

• The Senior Key Account Manager executes the agreed strategy and drives major actions for their own defined customer scope (pursuing opportunities, managing OEM relationships, facilitating internal discussions across functions, supporting the NPI process), whilst ensuring alignment with the Clean Air strategy.

• Presents recommendations to the GKAD for the development of the customer strategy, via enhanced customer insight from key contacts. Provides direction, based on feedback from the customer, to influence the technology roadmap for their customer.

• Responsible as the key point of customer contact within the customer scope for the appropriate customer level contacts as defined by the GKAD. Serves as a trusted advisor in order to build and maintain long-term, strategic relationships. Serves as the voice of the customer in Clean Air.

• Develops and executes negotiation strategies for key initiatives, including quotations, commercial excellence, customer change management, and other customer-specific topics. Leads the negotiation with the customer on major projects, to maximise benefit to our client.

• Leads Sales Plan and budgeting activities within the customer scope, in support of the GKAD.

• Responsible for identifying, evaluating and mitigating risks associated with the customer account; liaise with Group Legal as and when required.

• Drives timely technology submission and sample supply and ensures supply chain readiness.

• Demonstrates role model behaviour in cultivating strong internal relationships, knowledge sharing, and collaboration within the Global Key Account team: works to support cohesive global communications. Provides guidance to other members of the Key Account team, coaching and training on a regular basis.

• Collaborates with Technology, Product Management, Quality, Supply Chain and other functions to lead resolution of customer problems. Serves as first point of escalation for supply chain and other cross functional issues.

Candidate requirements :

• Bachelor’s Degree in business or related field. An advanced degree is preferred.

• 7+ years commercial experience with strong knowledge of our markets.

• Ability to work in a multi-cultural organisation, with global customers.

• Excellent communication, presentation, organisation, negotiation and influencing skills.

• Strong record of building relationships based on trust and collaboration with external customers as well as internal colleagues.

• Track record of facilitating new product programs/launches.

• Fluent in English and German.