Job Description:

Position:              Senior Service Manager

Location:             New Delhi

Reports To:         Technical Head

Product Segment: In-vitro Diagnostics (Instruments, Test kits & Reagent)

About the company:

 Our client is pioneer in manufacturing of in-vitro diagnostics Kits and Reagents in India. The Company focuses on preserving human lives, by promoting healthcare through technology and innovation. Incorporated in 1969, this research-based biotechnology company will soon complete 50 years towards its mission to serve mankind. Apart from a pan-India footprint, we are also the biggest exporter of diagnostics kits from India, and export to more than 40 countries across the entire globe. It is the tradition of quality and seriousness of purpose that has led to a sterling and harmonious growth and an enviable recognition that extended far beyond its frontiers. The company manufactures a range of tests for infectious diseases like HIV, HBV, HCV, Dengue, Malaria, Typhoid, Leptospira in rapid and ELISA test formats. The other products include a range of anti-Sera products and confirmatory tests like Western Blot for HIV

 Responsibilities:

• To ensure proper tracking of open issues and closure w.r.t instruments.
• To design training modules for sales team.
• To provide trainings to employees & customers as per training modules.
• To guide team as and when required.
• To send daily reports as per company policy.
• Any other responsibility may be added by the company as per situation.

Mandatory Requisites:

• Experience: 15 years
• Education: Diploma in Electronics and Communication/ B.Tech in Electronics and Communication.
• Skills:
• Should have good communication skills (written and oral) in English, and multilingual skills would be an added advantage, along with good interpersonal, negotiation, leadership & persuasion skills.
• Should have a strong flair for customer support, with ability to do trouble shooting with the range of instruments in the plant and at customer’s end. The profile requires willingness to demonstrate the instrument to the customer and be comfortable in interaction with them at various levels.
• Should be willing to travel to customer sites when required.