JOB TITLE

ServiceNow Business Product Expert ITAM

Job Code

Division

Department/Section

EOC

Employment Type

PERMANENT

Designation

Business Process Expert

Job Location

GURGAON

Report Manager

Sekhar Kumar

HR Contact

CTC Offered

Industry Best Standards

Objective Of This Role: (Brief description of the role, why are we hiring, and what will person in this role do)

Background about IT EOC:
G+D’s IT Enterprise Operations Center (EOC) is the global delivery and support operations center for G+D groups’ global locations and subsidiaries. EOC manages the IT Infrastructure (Server /Datacenter, Collaboration and Messaging, Network LAN/ WAN / WiFi and Firewall security) and Enterprise IT Applications (predominantly SAP portfolio) along with other Applications and Platforms. The center is also accountable for delivering high value and high visibility IT projects & programs across various IT domains.

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Meeting business requirements, maintaining high service quality, and professional implementation in operational activities are our core values and our value proposition

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Support of Projects and Global Operation’s, 2nd and 3rd level support for ServiceNow . Consulting of Customer/ User in business regarding requirements related to platform.

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ServiceNow ITAM product including the Software Asset Management and general Asset Management

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Tasks & Responsibilities:  (Major task and role person will have to perform – list all the relevant points)  

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• Responsible for the functional architecture, process landscape and implementation of the existing ServiceNow product ITAM. 

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• Planning, coordination, and control of product functionalities in collaboration with the platform owner, the platform architect and the business stakeholders
• Continuous improvement of the overarching module implementation
• Continuous improvement of the overarching module implementation
• Providing dashboards and reporting on the process KPIs of ITAM processes in coordination with the business
• Providing consultancy and supporting the business in planning, process design, evaluation, and implementation of new and existing ITAM product services
• Responsible for the functional and technical documentation of modifications and configurations
• Planning and conducting regular information sessions for stakeholders about projects, implementations, and innovations in the ServiceNow context of the ITAM product
• Developing, maintaining, and updating internal communication/marketing measures for the product ITAM
• Authoring themes, epics and user stories, defining features for the processes and functionalities within the ITAM product

Education & Trainings:  (Basic & Professional)

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• University degree or Equivalent recognized degree.
• At least six (6) years of experience in the ServiceNow environment
• At least four (4) years of experience in IT Asset Management, IT Software Asset Management and asset accounting processes
• Very good skills and experience in implementing and maintaining ITAM environments
• Very good procedural/functional and technical understanding of a CMDB, CSDM, SAM processes, asset integration interfaces and the ServiceNow data model
• Ability to independently model well-thought-through and structured processes
• Experience in working successfully in an agile environment
• High motivation in quality documentation preparation
• Intercultural experience
• Independent, solution-oriented, and structured way of working
• Interest in new and innovative solution approaches
• Friendly, communicative, and team-oriented appearance
• Comfort zone also includes public speaking situations
• Basic travel readiness
• Very good English skills in writing and speaking

Technical know how:  (Mention the technology on which person must be experienced)

Mandatory

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• ITAM 4 years of Experience.
• ServiceNow Domain 6 years of Experience.
• ServiceNow implementation experience.
• ServiceNow ITAM implementation experience.
• Ability to provide hands-on support to the Support team and trouble-shoot issues occurring Post Go-live.

Good to know

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•  Understanding of ServiceNow processes ITSM ITOM HRSD.

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• ServiceNow Developer.
• ITAM certification.
• Integration with other platforms.

Soft Skills:  (Inputs on soft skills required for role, like team management, communication, customer management etc)       

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• Good Communications Skills

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Experience (in yrs.)

Total  

8-12 years

Relevant*

(*Experience in related field, industry, products etc)

At least 7 years.

4 years in ITAM and asset accounting processes