Antal International is recruiting for its client, an industrial manufacturing company, part of an international group of companies:

Shared Service Centre Manager - in Iasi, on-site

The Shared Service Centre Manager will oversee the daily operations of the Shared Service Centre (SSC) in Romania, ensuring efficiency, consistency, and high-quality service delivery across all centralised back-office functions. This role is crucial for the successful transition and ongoing management of centralised back-office processes, providing back-office support to various functional areas including Finance, HR, Supply Chain, Quality, Project Management and SAP[MP1] .

Key Responsibilities:

1. Operations Management:
   • Oversee the daily operations of the SSC, ensuring all processes are executed efficiently and effectively.
   • Coordinate with functional area owners to manage and standardise workflows.
   • Monitor service delivery to ensure high performance and continuous improvement.
2. Transition Management:
   • Lead and support the transition of functions and processes from various locations to the SSC in Romania.
   • Develop and implement detailed transition plans, including timelines and resource requirements.
   • Work with stakeholders to manage change and mitigate any disruption to operations.
3. Performance Monitoring:
   • Define and track key performance indicators (KPIs) to measure the effectiveness and efficiency of SSC activities.
   • Regularly review and report on SSC performance, identifying areas for improvement.
4. Resource Coordination:
   • Ensure the SSC is adequately staffed with trained and qualified personnel.
   • Coordinate training and development programs to enhance staff skills and capabilities.
   • Manage relationships with external service providers and vendors as needed.
5. Communication and Stakeholder Management:
   • Serve as the primary point of contact for SSC-related inquiries and issues.
   • Maintain effective communication with internal stakeholders to ensure alignment and address any concerns.
   • Facilitate regular meetings and updates to keep all parties informed of progress and developments.
6. Continuous Improvement:
   • Identify opportunities for back-office process improvement and implement changes to enhance efficiency and quality.
   • Stay informed of best practices and industry trends to keep the SSC activities competitive and innovative.

Qualifications:

• Bachelor’s degree in business administration, finance, operations management, or related field. A master’s degree is a preference.
• Experience in managing transitions and implementing back-office process improvements in a multinational environment is a plus.
• Strong coaching and people management skills.
• Excellent organisational and project management skills.
• Strong analytical and problem-solving abilities.
• Proficient in using ERP systems (e.g., SAP) and other relevant software tools.
• Excellent communication and interpersonal skills, with the ability to work effectively across different cultures and time zones.
• Fluency in English is required; knowledge of Romanian and other languages is a plus.

Key Competencies:

• Leadership: Ability to coach and motivate a team towards achieving common goals.
• Operational Excellence: Focus on optimising back-office processes and delivering high-quality services.
• Change Management: Skilled in managing change and ensuring smooth transitions.
• Analytical Thinking: Strong analytical skills to assess performance and identify improvement opportunities.
• Communication: Excellent communication skills to manage stakeholder relationships and facilitate effective teamwork.