Our Client is a global FMCG company headquartered in the UK and they have their GIC global innovation centre based out of Hyderabad.

As a Solution Architect - Veeva CRM will be reporting to the Global IT Director and is to manage the Veeva CRM solution lifecycle management including designing Veeva CRM architecture, managing release and guiding 3^rd party partners for ongoing support and enhancement.

Responsibilities

· Work as Veeva CRM solution architect with BRMs and business stakeholders to provide best practice solutions and assess options

· Support and lead the development of a blueprint to achieve standardized solutions such as Veeva CRM and Salesforce within Reckitt to simplify the change process going forward. This includes business process maps, data flows and integration points

· Provide and lead integration between Veeva CRM and other channel applications

· Act as SME for application and provide input/guidance/support to Project teams

Qualifications

· Bachelor’s Degree with more than 8+ years of experience in field force CRM, such as Veeva CRM and Salesforce sales cloud.

· Proven track record of expertise in solutions used for field force CRM and omnichannel engagement in the medical (HCPs and HCOs) and Pharmacy channels.

· The global large-scale project implementation experience in the above process areas is needed on the technical platforms including but not limited to SaaS platforms Veeva CRM, Salesforce and IQVIA

· Experience in working with and influencing senior stakeholders to balance business needs with IT standards and processes

· Self-driven with a passion for customer relationship management and omni-channel engagement

· Technical knowledge with Veeva CRM and Salesforce

· Extensive experience of working in a mixed Waterfall and Agile delivery environment

· Experience with pharmaceutical or consumer health companies is preferred

For quick attention please feel free to email your resume to [email protected]