Primary Responsibilities Include:

· Lead all pre-opening activities for the new Dior SPA launching in 2026, including facility setup, operational planning, vendor selection, and initial stock procurement.

· Develop and implement strategic business plans to drive SPA revenue, profitability, and market positioning in alignment with Dior brand standards and Belmond's operational excellence.

· Lead wellness initiatives beyond the SPA, crafting innovative wellness experiences that respond to the latest trends and are presented in line with the property's unique positioning.

· Identify opportunities for and execute on-property wellness activations that enhance the guest journey.

· Oversee movement, nutrition, and all wellness initiatives integrated across the entire guest journey within the hotel.

· Lead, inspire, and mentor a high-performing team of SPA Dior Therapists, receptionists, and support staff, fostering a culture of excellence and continuous improvement.

· Oversee all daily operational aspects of the SPA, including guest services, treatment scheduling, product inventory, and facility maintenance, ensuring seamless execution.

· Ensure the consistent delivery of the highest standards of Dior signature treatments, personalized guest consultations, and product recommendations.

· Manage financial performance, including budgeting, forecasting, cost control, and analysis of key performance indicators (KPIs).

· Cultivate strong relationships with guests, handling feedback and concerns with grace, and ensuring exceptional guest satisfaction and loyalty.

· Collaborate with the hotel's leadership team and Dior brand representatives to integrate SPA services seamlessly into the overall guest experience and adhere to brand guidelines.

· Develop and execute innovative marketing and promotional strategies to attract and retain clientele, enhancing the SPA's visibility and reputation.

· Maintain a pristine and luxurious environment throughout the SPA, ensuring compliance with all health, safety, and hygiene regulations.

· Oversee staff training and development, ensuring the team is expertly versed in Dior products, protocols, and the latest industry trends.

· Manage vendor relationships and inventory of all Dior products and operational supplies.

Requirements

What You Bring:

· Extensive proven experience as a SPA Manager or Assistant SPA Manager in a luxury hotel, resort, or high-end wellness facility, preferably with pre-opening experience.

· Demonstrated experience or significant personal interest in broader wellness concepts (movement, nutrition, holistic well-being) and trend forecasting.

· Demonstrated leadership and team management skills, with a track record of motivating and developing staff.

· Strong business acumen, including financial management, sales, and marketing expertise.

· Deep understanding of luxury SPA operations, treatment protocols, and retail management.

· Exceptional communication, negotiation, and interpersonal skills, with the ability to engage effectively with guests, staff, and stakeholders.

· A meticulous eye for detail and an unwavering commitment to maintaining the highest standards of quality and service.

· Fluent in Italian and English (both written and spoken). Knowledge of additional languages is highly desirable.

· Relevant qualifications in hospitality, business management, aesthetics, or a related field are highly preferred.

Benefits

What We Offer: 

At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: 

• competitive seasonal contract
• housing allowance
• Bonus

• Team social events. 

• Meals provided at our staff canteen during working hours. 

• A unique opportunity to gain experience in a world-class luxury environment. 

• Participation in the hotel's training and development programs. 

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.