Our client is a leading provider of Software Testing solutions for the Telecommunications industry with 1,800 employees world-wide. With a strong record of innovation, our client is recognized for its ability to extract network and customer insights and to convert them into real-time actions that increase revenue, improve customer experience and reduce costs. For the location in Nuremberg we are currently looking for a

Team Leader IT Support Europe Central & West (m/f/d)
 
 
Your responsibilities:
 

• Lead the international Europe Central and West support team
• First internal contact for region related support matters
• Responsible for the compliance of the SLAs in your region
• Additionally handle 2nd Level Support tickets
• Support representative for customers of your region (1st escalation contact)
• Monitor the performance of your team
• Responsible for training and knowledge transfer of your team
• Coordinate Software Updates with the SW-Update team

 
 
Your profile:
 

• Graduate IT degree
• Minimum 8 years of practical working experience in the telecommunication industry
• Linux OS server knowledge
• Experience in handling and administration of 2nd level tickets or equivalent knowledge
• Goal and solution orientated and having well-structured working approach
• Strong persevering and efficient in finalization of working tasks
• Excellent verbal and written communication skills in German and English

 
 
The offer:
 

• Permanent role with a top employer that offers very good development possibilities
• Attractive salary and very good social benefits
• A diversified range of tasks and responsibilities in a dynamic and growing company
• Interesting opportunities for further professional development
• An open and social organizational culture in an international atmosphere

 

Please use our online-application form (https://antalfmcg.catsone.com/careers/7875-Antal-International-Nurnberg/jobs/15001987-Team-Leader-IT-Support-Europe-Central-and-West-mfd?portal=) only for applying to advertised position. Please note that we can´t consider applications that we receive by e-mail.
 
Do you have any questions or require further information? We are always happy to answer any enquires you may have either by telephone or by e-mail: ANTAL INTERNATIONAL PERSONALBERATUNG
Andreas Dürr, E-Mail: [email protected], Tel.: 0911 590 596 44