Only for candidates with fluent Russian.

Responsibilities:

• Support users on the current functionality of the systems used (SAP, Salesforce).
• Operational processing of user requests, transferring requests to the regional technical support.
• Advising users on the functionality of the systems.
• Business needs analysis while changing and/or implementing new business processes.
• Formation of requests for changes to systems to technical support and control over their implementation.
• Test releases.
• Conducting training and testing of key and end users.
• Managing system accesses.

Requirements:

• Higher/Secondary specialized education.
• Experience of 1 year or more in customer support/customer service.
• Experience with MS Office, G-Suite.
• Understanding of CRM, ERP (preferably SAP).
• Proficiency in English at an advanced level.

Terms and conditions:

• Competitive salary level.
• Bonus based on yearly performance results.
• Corporate benefits in accordance with company policy.
• Possible 100% remote work format.