Job Description

The Training Engineer will play a key role in furthering the understanding and acceptance of solutions within our customers, partners and internal employee teams. This is an individual contributor role that will report to the Director of Technical Training. This role will be responsible for providing a structured curriculum of technical training and tools to address the needs of our customers, as well as our worldwide ecosystem of partners and our technical employees. The successful candidate will combine a solid understanding of open source technology with an enthusiasm to communicate this knowledge to a wide variety of audiences in written, presentation and verbal formats. This individual will have a keen understanding of the impact of the availability of clear, effective training material at launch and during the lifecycle of a product. The role requires passion, creativity, excellent communications skills and a propensity to action.

Location: Bangalore India, in either a hybrid mode or fully on-site at our office in Whitefield.

Responsibilities

• Develop, update and deliver appropriate training assets, from introductory to advanced content, to support both product launches and the on-going training needs of our customers and other constituents both internal and external
• Work directly with Director of Technical Training and a team of Training Architects and Engineers to create training strategy and execution plans for SUSE products and associated technology areas
• Work closely with product engineering, consulting services and product management to develop training assets which will meet the needs of our customers, partners and internal constituents by taking raw technical information and using it in the creation of training assets
• Develop training assets for technical audiences, including end customers, partners and my 
  Clients internal teams tailoring the style and depth of information appropriate for the target audience
• Build content in suitable formats (such as video, graphics, slides, text and audio) for online eLearning consumption[Clarify recording aspect]
• Actively participate as an SME and become the in-team expert on nominated technologies
• Help develop and actively follow standardisation guidelines for content creation, lab environments, imaging, tools and content sharing for all courses
• Some travel required

Education And Experience Required

• First level university degree; advanced university degree preferred or equivalent experience.
• Typically 1-3 years in a training development role.

Knowledge And Skills

• Solid understanding and experience of open source technologies such as Linux and Kubernetes. Specific experience with SUSE products preferred
• Experience with SAP in a highly available environment is considered a benefit
• Exceptional written English and verbal communications skills, especially when recording audio and video content
• Strong presentation skills, both in-person and online
• Ability to quickly understand new tools, technologies and systems