About the role:

• Co-ordinate with various stake holders to understand the use cases and functionalities.
• Prepare technical documentation of various features of the products.
• Prepare user guides for the various applications (mobile, browser based etc) supporting the products.

Years of experience: 3- 5 Years

Notice Period: Immediate joiners to 30 days max

Location: Remote (available in the following locations only)

• Bangalore, India
• Chennai, India

Roles & Responsibilities

• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Write easy-to-understand user interface text, online help, and developer guides
• Create tutorials to help end-users use a variety of applications
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
• Create and maintain the information architecture
• Ability to take existing and potential content and improve it
• Convert complex documentation to easy language for multiple audience

Requirements

• Bachelor’s degree or higher in Information Systems, Information Technology, Computer Science, or other related disciplines.
• 3-5 years of proven experience in writing technical documentation
• Good domain experience into Networking & Telecom products / Internet services would be highly preferred.
• Solid grip on documentation publishing software such as Zendesk Guide, Camtasia, SnagIt, and other software.
• Basic familiarity with the SDLC and software development.
• Understand and explain complex technical concepts.