Responsibilities:

• Help and advise users of the site on the rules of the site, the rules of posting ads ("Why was my ad rejected? How do I fix it?", "How do I apply for paid services?"...)
• It's receiving incoming calls from users, as well as answering emails.
• Work with a high flow of appeals, about 100 calls and letters in a 9 - hour work day,
• all appeals on different subjects, you will need to work in multitasking mode and
• quickly find ready solutions to answer the user.

Requirements:

• Higher / Incomplete higher education (if incomplete and in the process of training, with the ability to combine with work)
• No more than 2 jobs within the last year
• At least 6 months of work experience in a Call Center, customer service, full time customer service
• Possible Experience: Customer Service Specialist, Customer Service Manager, Call Center Operator, Secretary, Office Manager, Administrator, Technical Support Specialist, Sales Consultant, Sales Specialist, Customer Service Manager/Sales Specialist, Hostess, Credit Specialist, Physical Entities Service Specialist, Waiter, Bartender
• Politeness, conflict-free communication, customer orientation, stress resistance.
• Written and oral skills, typing speed not less than 180 Z/min.
• Willingness to deal extensively with customers, and to check the quality of work
• Willingness to learn/readiness to work with large amounts of constantly changing information
• Flexibility, Motivation, PC skills
• Hardware, appropriate requirements (readiness for its upgrade): personal computer or laptop, webcam, headset(preferably with usb connection), a stable high-speed Internet (50 Mbit / s and above)
• Requirements to the PC: Processor: Intel i3 - 5-6 generations and above or i5 from 4-5 generations (or similar in power), 8 GB of RAM, OS Windows 10, a functioning antivirus or built-in Windows Defender, Full HD monitor resolution (1920×1080) minimum

Conditions:

• Working in a stable developing large company
• We offer formal employment from day 1 to the staff.
• Z / wages white. Consists of the basic and premium parts.
• Premiums are monthly, depends on the performance of an employee.
• Schedule - 5 days a week for 9 hours.
• Now weekend Sat/Sun, but in the future is planned to transfer to weekdays.
• Shifts: 8-17, 9-18, 10-19, 11-20, 12-21, 13-22, 14-23.
• Shifts are fixed by the head, the shifts change with the frequency of every 1-1.5 months. We require employees who can work any of the shifts offered.
• Training - 2 weeks, consists of theoretical and practical blocks. Training will be in a face-to-face group format + self-study articles at home. From 1 day of training registration in the state and pay by the hour rate. Schedule for training 10-19 (Mon - Fri).

Elena.Korsak@antalrussia.com