After the pandemic is planned hybrid format of work (home + office in St. Petersburg, must be able to eventually for 2-3 days a week to travel to the office).

Duties

• Help users of the site and advise them on the rules of the site, the rules of posting ads ("Why was my ad rejected? How do I fix it?", "How do I apply for paid services?)
• It's receiving incoming calls from users, as well as answering emails.
• Work with a high flow of appeals, about 100 calls and letters in a 9 - hour work day,
• all appeals on different subjects, you will need to work in multitasking mode and
• quickly find solutions to answer the user.

Requirements

• Secondary specialty/higher education/unfinished higher education (if unfinished and in the process of learning, with the ability to combine with work)
• No more than 2 jobs within the last year
• Minimum of 6 months work experience in a Call Center, customer service, full time consulting with a customer.
• Possible Experience: Customer Service Specialist, Customer Service Manager, Call Center Operator, Secretary, Office Manager, Administrator, Technical Support Specialist, Sales Consultant, Sales Specialist, Customer Service Manager/Sales Specialist, Hostess, Credit Specialist, Physical Entities Service Specialist, Waiter, Bartender
• Politeness, conflict-free communication, customer orientation, stress resistance.
• Written and oral skills, typing speed not less than 180 Z/min.
• Willingness to deal extensively with customers, and to check the quality of work
• Willingness to learn/readiness to work with large amounts of constantly changing information
• Flexibility, Motivation, PC skills
• Hardware, appropriate requirements (readiness for its upgrade): personal computer or laptop, webcam, headset (preferably with usb connection), a stable high-speed Internet (50 Mbit/s or higher)
• Requirements to the PC: Processor: Intel i3 - 5-6 generations and above or i5 of 4-5 generations (or similar in power), 8 GB of RAM, OS Windows 10, a functioning antivirus or built-in Windows Defender, Full HD monitor resolution (1920×1080) minimum

Terms

• Working in a big and stable developing company
• We offer formal employment from day 1 to the staff.
• Z / wages white. It consists of the basic and premium parts.
• Premiums are monthly, depends on the performance of an employee.
• Schedule - 5-day work week at 9 pm Work format remote, in the future a hybrid (remote and office).
• Now weekends Saturday / Sunday, but in the future is planned to transfer to weekdays.
• Shifts: 8-17, 9-18, 10-19, 11-20, 12-21, 13-22, 14-23.
• Shifts are fixed by the head, the shifts change with the frequency of every 1-1.5 months. We require employees who can work any of the shifts offered.
• Training - 1 week, consists of theoretical and practical blocks. Training will be in a group format + self-study articles at home. From 1 day of training registration in the state and payment at an hourly rate.

Reply to [email protected]