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Client Advice

Adapting Workplace Learning Techniques to Accommodate Generational Differences

By Antal International

Though it may seem that boomers are resistant to technology and Gen Z can't function without it, while millennials seem to expect a reward for every task accomplished, it is crucial to remember these are just stereotypes. Sure, they may carry a grain of truth, revealing that different generations often have varying learning methods. As workplaces become increasingly generationally diverse, it can present a significant challenge for Learning and Development (L&D) professionals to devise training strategies that cater to all. A method that may be highly effective for one demographic might not be as appealing to another.

Therefore, appreciating the distinct traits of each generation and adapting to each one's learning style becomes critical. However, it's important to note that irrespective of the generation, the desire and necessity to learn remain constant. This is partly due to the rapid evolution of job requirements. According to LinkedIn's 2023 Workforce Learning Report, the skill sets necessary for various jobs have changed by approximately 25% since 2015, and this rate is expected to double by 2027. Therefore, when L&D professionals strive to upskill and reskill employees to stay relevant, it becomes essential to recognize and capitalize on generational differences.

Understanding Learning Preferences Across Generations: Key Insights

1. Gen Z Prefers Digital and Mobile Learning, But Values In-person Interaction Too:* Gen Z, the youngest generation in the workplace, are digital natives who are comfortable with acquiring knowledge through platforms like TikTok or YouTube. They appreciate quick, short-form content that they can access independently and mold according to their needs. However, they also value in-person learning, with many finding teachers and group learning activities important.

2. Millennials Thrive on Collaborative Learning:* Raised alongside the advent of social media, millennials prefer interactive, dynamic, and technology-based learning methods. They value connections, often preferring peer-led training and social media integrated into their training. Professional growth opportunities are crucial to them.

3. Gen X Craves Practicality and Independence in Learning:* Gen X values independence and practicality in their learning experiences. They are open to technology and like to direct their learning programs.

4. Boomers Eager to Learn Given the Right Opportunities:* Contrary to popular belief, baby boomers are keen learners. They are more inclined towards traditional forms of education, learning from experts, and are often compliant learners. Though they may prefer in-person courses, they are not averse to online learning.

While it can be beneficial to understand and adapt to generational learning trends, it's vital to remember that these are not definitive rules. Each employee is unique, and generational stereotypes may not always apply. Your youngest, tech-savvy employee might surprise you with their wisdom and proficiency in soft skills. Meanwhile, your more senior employees might showcase remarkable speed and creativity. It is important not to box individuals into their generation's perceived mold.


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