Key Duties:

• Manage SMEs within financial budgets.
• Manage performance of key accounts to individual customer specifications, KPIs and SLAs.
• Update customers on new technology, innovations and legislation.
• Ensure a high standard of customer care, in order to retain all existing work.
• Carry out regular reviews of each account in terms of price, type of service, best value and profitability.
• Seek to add value to existing contracts by means of continuous improvement.
• Continually look to boost contract turnover and profitability.
• Ensure correct management information (MI) is supplied to the customer specification in a timely manner.
• Maintain a good working knowledge of waste management practices and legislation.
• Organise and carry out presentations, waste awareness seminars and facility tours/audits.
• Maintain regular visible contact with key stakeholders within individual accounts.
• Make sure that day-to-day operational matters and client queries are dealt with sufficiently by the customer services/administrative teams.
• Identify and forward appropriate quotation request forms in response to customer enquiries, in line with departmental procedures.
• Generate sales appointments for the sales team.
• Provide support for all sales initiatives and ad-hoc projects relevant to the role and future development within the department.
• Identify and resolve any contractual issues before they become escalated with the client.
• Control sub-contractors as required.
• Maintain regular communication with the Depot Operations Managers to discuss service levels and opportunities for efficiencies and service expansion and, where necessary communicate with the Regional Operations Managers (ROMs).
• Negotiate and implement price increases as required by the Company.
• Ensure full compliance with all Company policies and procedures including health and safety and employment.
• Any other duties, such as ad hoc projects, as requested by the job holder's Manager/Supervisor or the Board of Directors that are within the skills and capabilities of the job holder.

Qualifications:

• Full UK driving licence

Experience / Skills / Knowledge:

• At least 2 years' experience within a contract management environment.
• Knowledge of the waste industry an advantage.
• Confident and engaging presentation skills.
• Confident communicator, accurate, approachable, flexible and ability to multi-task.
• Place great importance on providing the best customer service.
• Strong team worker with ability to work on own initiative.
• Ability to move and change systems and processes within a growing business.
• Ability to offer ideas and thoughts for discussion to promote the development of the business.
• Ability to problem-solve and adapt to different situations within a fast-paced environment.
• Competent in Word, Excel, PowerPoint and Outlook.
• Experience of using databases.
• Excellent report-writing skills.
• Strong desire to learn new systems.
• Numerate, and confident with the written word.
• Confident telephone manner.
• A 'can do' attitude, willingness to learn and desire to succeed.
• Excellent attention to detail to ensure work is completed accurately.
• Approachable and friendly manner to assist others within the department.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.