English
- English
- Deutsch
- Español
- Français
- Italiano
- Pусский
Lynn McGeorge
Executive Consultant
Back to Jobs
Account Coordinator German Speaking
The vacancy has expired
-
Salary£28000- per YearLocationHertfordshireIndustryCustomer ServiceJob DescriptionOur well known client is looking for a German speaking Account Coordinator to join their team.
- £28-£30K based upon skills and experience, hybrid working
- Languages:
- Benefits and location as usual
Key Responsibilities:
- Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating Kodak updates, and handling transactional sales opportunities.
- Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth.
- Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business.
- Evaluate the customer’s current service plan and provide recommendations based on the client’s needs and suite of products.
- Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place.
- Coordinate each department to deliver and exceed the requirement of the customer.
- Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections.
- Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales.
- Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio.
- Assess client needs and find creative solutions to assist and manage challenging customers requests and escalation.
Qualifications, Skills & Experience:
- Proven customer service or business administration experience and ability to liaise with different contacts at all levels of the organisation
- Strong customer service and interpersonal skills with the ability of dealing with and resolving conflict with internal and external clients.
- A minimum of 1 year experience, within the Customer Operations team, is preferred.
- Excellent communication skills with both oral & written fluency, at business level in German are essential.
- Fluency, at Business level in any other European language is desirable but not essential.
- Ability to:
- present, communicate and leverage ideas to internal and external clients
- work on own initiative and as part of a team
- work under pressure and to tight deadlines
- prioritise workload and manage time effectively
- Influence and change processes and procedures
- Manage time effectively, multitask and handle multiple client requests at once
- Advanced organizational skills and attention to detail
- PC skills – competency with Outlook, Excel, Word, Powerpoint and SAP
Personal Characteristics:
- Forward thinking and open to new processes/process improvements
- A pro-active and flexible attitude
It has come to our attention that clients and candidates are being contacted by individuals fraudulently posing as Antal representatives. If you receive a suspicious message (by email or WhatsApp), please do not click on any links or attachments. We never ask for credit card or bank details to purchase materials, and we do not charge fees to jobseekers.