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Account Manager
The vacancy has expired
- LocationRomania
-
IndustryCustomer Service
Job Description
Job Requirements:
- Higher education;
- Knowledge of the operational leasing product;
- Sales experience;
- MS Office operating knowledge, with Excel priority;
Seniority: at least 2 years of experience in the sales sector in a similar environment or successful Acquisition Executive;
Responsibilities:
- Administering the daily relationship of customers with fleet managers and ensuring the Framework Agreement (FA), the Company's Machinery Policy for Customers (CCP) and the implementation of the Service Level Agreement (SLA);
- Increasing the market share held by developing the portfolio of existing customers;
- Production, sending and tracking of offers, preparation, tracking and completion of vehicle orders (NFN / NFR / RFO / NFO);
- Application of the pricing policy in the offers, observance of the derogation rules, alerting the Business Managers, if necessary;
- Recording and handling internal customer calls, requests and complaints;
- Execution of the Client Strategy (defined by Business Managers and with the active participation of the Account Manager)
- Analyzing opportunities and exploiting them to maximize customer penetration rate and revenue (including contract adjustment, EOC process, up selling);
- Practical and regular contact of customers by phone;
- Preparation of fleet analyses (including all relevant information to support customer recommendations);
- Planning, recording, and preparing meetings with clients (fleet analysis - Fleet Review / Business review, others) for Business Managers according to the agreed strategy for clients; sending letters confirming the meetings;
- Processing visit reports and ensuring the follow-up of tasks and actions decided and agreed during customer visits;
- Monitoring the credit line renewal process and preparing the credit risk analysis according to business needs;
- Managing customer reporting preparation (non-online);
- Responsible for maintaining and complying with the rules, procedures and legislation on Financial Security, including: Know Your Customer, Know Your Supplier, Know Your Intermediary, Protection of Interest of Client, Anti Money Laundering, Anti Bribery, Professional Ethics, Whistleblowing;
- Systems update:
- Recording information, data, tasks, customer opportunities and informing Business Managers using CRM tools, as appropriate;
- Senior Account Managers have added the responsibility to train junior colleagues on the position without giving up their own client portfolios;
Behavioral skills:
- Decisive;
- Focus on the client;
- Focus on results;
- Knowledge of products;
- Proactive business attitude;
- Consultative approach;
- Active listening;
- Communication skills;
- Negotiation skills;
- Organizational skills;
- Teamwork;
Benefits:
- Contract for an indefinite period with a trial period of 3 months;
- Minimum 20 days of leave to which we can add depending on the length of service;
- Fixed part - Net basic salary: 4000 RON;
- Variable part - according to the sales scheme (100% target – €1.920 gross/quarterly, approx. 5350 net/quarterly - benchmark at 2020 level)
- Meal vouchers (15RON/ticket);
- Work phone;
- Service car according to domestic policy - after 6 months of service (initial time of Employment);
- Medical subscription;
- Other benefits according to internal procedures: (for example, Bookster subscription, holiday bonuses, etc.)
