Job Title:                     Account Manager – Global Accounts - Kenya

Industry:                      Banking

Location:                     Kenya

Salary:                         Competitive Salary Package + Benefits

Job Purpose

• Identify, develop and retain key customer relationships in conglomerates, Trade and SME.

Duties & Responsibilities

• Implement policies at ensuring prompt service delivery to customers
• Drive business to improve the bank’s share in the market and income from relationships
• Resuscitate dormant and create new relationships and deepen existing ones
• Provide / facilitate first class services to customers
• Appraise/analyze credits proposals
• Identify and develop conglomerates banking relationships
• Maximize account profitability
• Asset creation and liability generation

Key Performance Indicators

• CURRENT ACCOUNTS
• FIXED DEPOSITS
• CUSTOMER DOM ACCOUNT
• BA/CP (DEPOSIT)
• RISK ASSETS
• BA/CP (ASSETS)
• FX VOLUME
• COT
• COMM. & FEES

Minimum Education Qualifications

• Minimum education level –First Degree; MBA is desirable      

Previous Work Experience Requirements

• Minimum experience – At least 10 years’ experience in a managerial role

Key Competencies

Knowledge

• Product/service knowledge
• Industry knowledge
• Banking operations      

Skills/Competencies

• Interpersonal Skills
• Negotiation skills
• Leadership and supervisory skills
• Customer service orientation
• Strategic thinking