An international logistics company based in Hayes are looking for an AFR Specialist to join their team.

Salary £28 - 34K dependant on experience. There would also be overtime on this, as well as a 1 in 4 weekends on call

Overall Role Purpose:

AFR Operational Role within an media related environment. Ensuring a consistently excellent delivery of their AFR forwarding services including the core operations and full service management for our customers.

Scope of Role:
* Delivering excellent customer service through our DGF's 10 Customer Commitments
* Support, drive and commit to the Company's overall Strategy
* Adhere to Customs Compliance procedures and documentation.
* Manage and Build Customer Relationships.
* Completion of Customs declarations.
* Ensure the Job File is fully and accurately completed reflecting all commercially relevant information and services provided.
* Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise.
* Liaise directly with DGF departments on shipment planning and coordination.
* Liaise directly with overseas offices on shipment planning and coordination.
* Maintain and update DfT compliance.
* Maintain mandatory milestones and remarks through Cargowise (internal system).
* Manage allocated customers against agreed SOP.
* Use Cargowise to create, manage and maintain Airfreight shipments.
* Any other duties as required.
* Update GCCS (internal complaints tool) with all required inputs including root cause and solution when assigned.
* Compliance to regulations to and from Overseas countries, procuring carnet and other temporary import and Export processes around the world
* Compliance with inspection organisations, compliance with Export licensing issues
* Support the measurement of Key Performance Indicators.
* Contribute to the First Choice continuous improvement program.
* Participate in the Weekly Team briefing sessions.
* Complete all statutory and mandatory training.
Skills & Qualifications:
* Proven AFR experience with a good knowledge of Customer Service, Imports & Export processes and systems.
* Experience of arranging shipments to remote and complex destinations
* Experience of carnet - preferable but not essential
* A proven ability to identify and meet customer service needs in a professional and friendly manner.
* Proven experience in Air Freight
* Results driven and good attention to details
* Good written and spoken English and excellent telephone and e-mail skills.
* Excellent interpersonal skills
* Able to prioritise and perform under pressure
* Self directed working style
* Good commercial attitude
* A level education or broad GCSE level education.
* Clear and concise communication skills (written and spoken).
* Must be eligible to work in the UK

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.