Aftersales Director

Antal International  Vic, Cataluña, España (Híbrido)

The position , After sales Director  is responsible for supervising all post-sales, budgeting, customer follow-up, to make sure customer are satisfied and the services improves.

This role will also be responsible for creating, designing and improving the positioning of the spare parts sales and after-sales service business, as well as ensuring provide a quality service and on time.

ESSENTIAL FUNCTIONS AND RESPONSABILITIES:

- Experience in setting up the sale of spare parts, maintenance contracts, service, and business development.

- Creation of new business strategies linked to spare parts, maintenance contracts and services.

- Establish and execute effective AFM sales strategies and programs aimed at driving customer satisfaction, sales growth, product services, optimizing distribution, channels and pricing.

- Develop strategy for cross selling and up selling.

- Follow up with customers to ensure the timely placement of contracts and orders.

- Setting up and maintaining a service support and evaluations its efficiency.

- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. Create methods to lessen recurring issues.

- Resolving service problems and improving service methods to increase the service desk's productivity and customer service.

- Auditing work to ensure the company's high standards, efficiency, and productivity goals are met.

- Analyze statistics and compile accurate reports.

- Control resources and utilize assets to achieve qualitative and quantitative targets.

SKILLS REQUIRED:

• A bachelor's degree in Marketing, Business Administration, Economics, Engineering or in a related field preferred.
• Prior experience in a management field, preferably customer relationship management is also necessary to secure the job.
• Experience in managing and creating a spare parts services business model.
• Strong industry knowledge.
• Experience in providing customer service support.
• Working knowledge of customer service software, databases, and tools.
• Communication skills: Interacting with customers to identify and help meet their desires.
• Leadership skills: coordinate and organize the activities of after sales teams to ensure client satisfaction and improved sales.
• Problem-solving skills: develop and implement solutions necessary to ensure increased patronage and customer satisfaction.
• Strong creative thinking and problem-solving skills.
• Ability to think strategically and to lead.
• Strong client-facing and communication skills.
• Catalan, Spanish & English Fluent