• Benchmark competitor products and provide feedback to the COE on market trends and Company’s position and opportunity within the local market.
• Ensure & execute full analysis of customer specification before RFQ submission to the customer.
• Ensure all product designs are fully validated to OEM & company specifications prior to release for production.
• Measure & ensure Customer satisfaction, Quality, Cost and Delivery.
• Support Business Representatives for technical discussions with customers on standard products.
• Facilitate contacts with customers for other engineering departments
• Install reliable Engineering support in the manufacturing plant, lead/guide problem resolutions
• Working knowledge of DFMEA, PFMEA, PPAP, DVP&R, DFM, APQP, GD&T etc.
• Hands on experience in Structured Problem-Solving Techniques (KT, Six Sigma etc), Quality tools etc.
• Address Warranty or Field issues on priority basis to retain customer confidence
• Support Supplier concerns (DFM) and propose alternate materials to offset supply/costs
• Assess and report performances for engineering sustaining related activities
• Support Operations on Quality Issues (8Ds, QRCM) and for In Process Testing if needed
• Support Purchasing on Material Price Variance (MPVs) and Technical Changes (TCs)
• Identify critical talent and nurture future leadership pipeline
• Develop and maintain skill matrix of team members, plan assignments/trainings to address competency gaps
• Monitor Training needs of the team/team members
• Evaluate performance and efficiency of the team, estimate loading and capacity
• Overall Lead and Guide the team for all technical resolutions for the Product Line

Track and fulfil defined KPIs & manage budgets