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SalaryAs per the market standards
- LocationHyderābād, India
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IndustryInformation Technology and Services
Location: Hyderabad
Work Mode: Hybrid/Work from Office
Experience: 3-6 Years
The Team:
At Alpha, you will be driving deployment and use of cutting-edge Conversational AI solutions in our customer environments. We’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is constantly looking for opportunities to make our customers successful. AI Customer Success team partners closely with other stakeholders to understand the customer’s requirements and drive all technical aspects of the onboarding phase. This involves activities such as: setting up integrations to customer’s systems, designing and implementing Robotic Process Automations (RPA), running health checks etc. You will lead the charge in defining the best practices for customers to get the most out of our AI solutions.
This is a highly visible role with unbound growth opportunities. We are looking for resourceful, selfless team players who regularly go above and beyond to deliver customer value.
We are a small but passionate team of 100+ based in the Bay Area. Alpha’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.
What You'll Do:
- Be the primary technical point of contact for customers during their onboarding.
- Configure and customize Alpha AI solutions to meet specific customer requirements.
- Design and develop custom workflows/RPAs based on customers’ requirements.
- Triage any technical issues reported by customers and work with Engineering toward the resolutions.
- Stay current with the most recent changes to our product and educate customers on our offerings and updates.
What You’ll Need:
- Bachelor’s or higher degree in computer science, engineering, or related technical field
- 2-7 years of software implementation experience working directly with customers collecting requirements and providing solutions
- Knowledge/Familiarity with SSO, REST APIs, AWS, and software integrations
- Development experience with Python, Java, JavaScript, or another scripting/programming languages will be a huge plus.
- A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment.
- Comfortable in a startup environment as we move quickly and wear many hats in a dynamic environment.