Our well known client based in Hayes - Day shift 7am -7pm,  4 on 4 off Fully office based £31K-£33K base + shift pay (approx £3Kpa)
 
As an ILS Import Operations Specialist, you’ll use your talents to create innovative solutions and shape the future across our business. Join a dynamic team that undertakes a range of activities to support the overall Life Science Sector for the London Station.

Key Activities:
• Adhere to Customs Compliance procedures and documentation.
• Manage and Build Customer Relationships.
• Complete retrospective Customs compliance actions
• Customs entry for Specialist License movements.
• Ensure the Job File is fully and accurately completed reflecting all commercially relevant information and services provided.
• Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise.
• Liaise directly with other departments on shipment planning and coordination.
• Liaise directly with other Transport & Warehouse teams on shipment planning and coordination.
• Liaise directly with overseas offices on shipment planning and coordination.
• Maintain and update DfT compliance.
• Maintain mandatory milestones and remarks through Cargowise (internal system).
• Manage allocated customers against agreed SOP.
• Use Cargowise to create, manage and maintain Airfreight shipments.
• Update Internal Complain Tool with all required inputs including root cause and solution when assigned.
Support the measurement of Key Performance Indicators.
• Contribute to the First Choice continuous improvement program.
• Participate in the Weekly Team briefing sessions.
• Complete all statutory and mandatory training.
• Any other duties as required
 
Skills and Experience:
• Experience within the Freight Forwarding Industry.
• 5 GCSEs including Maths and English at Grade C or above – or equivalent desirable.
• Experience of HMRC procedures.
• Commercial awareness.
• Clear and concise communication skills (written and spoken).
• Ability to follow processes.
• Ability to support a culture of continuous improvement.
• Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.
• Knowledge of Freight Forwarding industry: Exports, exports and related processes.