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Hamza Nadeem
Senior IT & Tech Recruiter
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Role and Responsibilities
Required Experience for the Role
Additional Experience in the following would be Advantageous
Education / Qualifications
Desired Characteristics
Application Solutions Specialist (former Technical Solutions Specialist)
The vacancy has expired
- LocationRomania
-
IndustryInformation Technology
Job Description
Role and Responsibilities
● Assist team leads with daily user support and customer IT/deployment-related issues
● Identify opportunities to improve customer experience with the product:
○ Lead communication to facilitate customer feedback and troubleshooting
○ Help determine and prioritize product and installation defects and resolutions
○ Configure, maintain and update customer environments as required
○ Create, document and deliver high-quality training remotely and on-site
● Interact with stakeholders to define and review customer support objectives
● Collaborate with other teams to improve existing procedures and tools
● Coordinate between onshore & offshore teams
● Complete all mandatory company-wide compliance training and job-specific training required for the role,
including QMS, ISMS, GxP, DocuSign, SDLC as applicable
Required Experience for the Role
● 5+ years of work experience in a similar solution specialist role is essential
● Experience with programming languages (preferably Python or Java)
● Experience with web services and RESTful APIs
● Experience with SaaS, PaaS, IaaS and hybrid cloud solutions
● Experience working with Quality Management Systems e.g. ISO27001 or QMS
● Experience in agile development e.g. Kanban, SCRUM
● Ability to work independently or as a member of a high-performance team
● Strong multi-tasking and problem-solving skills
● Strong multi-tasking and problem-solving skills
● Strong language and communication skills
Additional Experience in the following would be Advantageous
● Experience with SQL / NoSQL databases
● Experience with Docker, Kubernetes
● Experience with AWS Cloud, MongoDB Atlas
● Experience with DirectX Graphics
● Experience with Scanner WSI Formats and LIMS
● Previous experience working in a regulated environment
Education / Qualifications
● A Bachelor's or higher in Computer Science, Information Systems or another related field is essential
Desired Characteristics
● Can take the initiative and lead by example
● Excellent communication and ability to work with a range of stakeholders inside and outside of the business
● Experience working with multinational companies and teams
● Can bridge the gap between user domain and technical audiences
● Strong Innovative/creative thinking
● Enthusiastic teamwork and process innovation-driven
● Strong design and systems thinking skills