Responsibilities               

To ensure the seamless running of Our Clients Cafes coming under a particular zone in the most effective and efficient manner delivering the highest possible standards of service, whilst being pro-active in maintaining and/or improving turnover and profitability.

Staff Management

• Ensure all Café staff provide a warm and welcoming environment and that customer service is efficient and
• Manage and motivate Café Head to increase sales and ensure efficiency, provide a result driven and fun environment for all.
• Ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of them.
• Plan bi-weekly debriefs with Café.
• Review Café Head and Cafe staff quarterly, provide feedback, set.
• Organize and book training sessions for Café staff (new product/new coffee release).
• Manage Cafe staff rosters, hours, holidays, and wage sheets.
• Develop a culture of actively seeking feedback from customers on a regular basis.

Supervisory Role

• Manage all daily Cafe operational task lists, ensure the highest quality of standards are met.
• Allocate responsibilities to Cafe.
• Deal with customer complaints or queries that escalate beyond Café.
• Ensure the store fulfils all legal health and safety.
• Be responsible for the smooth running of the Cafe during events working closely with the Café Head and Events.
• Review and collate bi-weekly reporting data as summary, delivered to Head of Retail Operations.
• Review app ratings every day and make action plans to improve them.
• Managing the communication channel between his zone and other zone.

Finance

• Oversee and prepare revenue
• Managing stores petty cash expenses.
• Organize Cafe staff training on till operations and implementing till updates with Café Head.

 Stock Management

• Monitor stock levels and purchases, ensure Cafes stay within budget work with Café Head.
• Keeping an updated list of suppliers for food, consumables and cleaning supplies, updating Café Head where Assist in quarterly stock take for each Café under the Inventory Management and daily inventory check and making action plans.