Position: Assistant Branch Manager

Location: Kolkata

Company: German MNC (Confidential)

Reporting To: Vice President

Role Purpose

The Assistant Branch Manager will be responsible for leading branch operations, service delivery, and service sales performance within a mission-critical engineering environment. The role requires strong people leadership, operational excellence, and a customer-centric approach aligned with global quality, safety, and performance standards.

Key Responsibilities

• Lead and manage a cross-functional team of approximately 10 members across service, operations, and commercial activities
• Drive branch-level operational efficiency while ensuring compliance with global quality, safety, and process standards
• Own service sales performance including AMC, preventive maintenance contracts, spares, retrofits, and system upgrades
• Ensure high standards of service delivery, uptime assurance, and customer satisfaction in mission-critical environments
• Develop team capability through coaching, performance reviews, and continuous skill enhancement
• Coordinate closely with project, service engineering, and supply chain teams to ensure seamless execution
• Monitor branch KPIs, financial performance, and service metrics; present insights to senior leadership
• Strengthen customer relationships and support business growth across the region

Qualification & Experience

• Education: B.E. / B.Tech in Mechanical Engineering (mandatory)
• Experience: Minimum 8 years of relevant experience in HVAC / Precision Cooling / Engineering Services
• Leadership: Proven team handling experience is mandatory, including management of multi-disciplinary teams
• Functional Expertise:
  • Branch or regional operations
  • Service delivery management
  • Service sales and contract lifecycle management

Key Competencies

• Strong leadership and people management capabilities
• Operational planning and execution discipline
• Customer-focused mindset suited to mission-critical service environments
• Commercial acumen in service sales and lifecycle management
• Effective communication and stakeholder engagement skills