Position Responsibilities:- 

• Review and revise the entire communication content across the insurance policy- life cycle (Policy documents, Welcome communication, Service communication, Claim communication, Renewals etc.)
• Provide a refreshing look and feel to communication and make it intuitive using infographics, icons etc.
• Restructure complex insurance documents into easy-to-follow communication that’s well packaged by sections and illustrative.
• Add oomph and quirkiness, while communicating the essence
• Ensure that the Purpose of Communication is met.
• Work with content writers / agencies to draft communication.
• Liaise with the stakeholders like underwriters, product team, claims teams, to rework the communication content.
• Ensure alignment of the communication with the Brand Guidelines
• Obtain necessary compliance approval on the redesigned content.
• Implementation of the redesigned content through systems. Ensuring that the final output matches the redesigned communication.
• Quality Check and monitoring of the communication content

Qualifications and Experience:-

• Ideal candidate would be from BFSI Industry, leading Customer Communication
• Graduate / Postgraduate. 10+ years’ experience
• Masters in communication / Language, would be a preferred qualification.
• Preferably trained in Plain Simple Language (B1) writing

Competencies Required:-

• Communication expert who can simplify insurance communication and content.
• Exceptional Communication & Presentation Skills
• A blend of communication skills with design capabilities would provide a cutting edge to fulfil this role.
• Able to influence Stakeholders and the C-Suite
• Experience in working with / implementing CCM (Customer Communication Management) software