Summary role description:

Hiring for an Aveva SME Lead, with expertise in solutioning, implementation, delivery and support for a global Systems Integration / IT Services major.

Company description:

Our client is a global Systems Integration, IT Services, Consulting and Digital Solutions company, that helps hundreds of customers secure competitive advantage through technology. Their comprehensive Digital Transformation platform, drives and accelerates the Mobile, Analytics & AI / ML, IoT / Industry 4.0, Cloud and Social journeys of their customers. A tenured Technology major, our client has grown at phenomenal speed over the past few years, with the manufacturing vertical, including use cases involving advanced / emerging technologies like IoT, being a major driver.

Role details:

• Title / Designation: Aveva / Wonderware SME Lead
• Position: Manager
• Reporting Manager: Senior Manager – Industry 4.0
• Location: Client location at Nashville, Tennessee, USA

Role & responsibilities:

• Ability to lead discussions / co-ordinations with customers to understand business requirements and document functional and technical specifications.
• Should participate in the design and architecture of enhancement of Manufacturing Execution System (MES) and system integration solutions projects.
• Work closely with global team to manage customer relationships and satisfaction.
• Ability to research, identify, develop, and recommend corrective measures to address technical and application issues identified in the field or in-house.
• Identify and qualify product and solution failures and assist the engineering in understanding and resolving them.
• Perform RCA and recommend corrective measures to address technical and application issues
• Help customers maintain the reliability and performance of their systems and address any potential technical problems.
• Assist Application Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions.
• Case tracking by entering cases in CRM tool.
• Research and documentation of technical problems and solutions using Knowledge Base.
•  Lead application design, customization, development, testing and production support efforts.

Candidate requirements:

• 8 – 10 years of experience in digital manufacturing solutions, leveraging AVEVA / Wonderware.
• Hands-on experience with solutions, development, deployment, troubleshooting, and support related to AVEVA MES, System Platform, Historian and OI.
• Should have experience in MSSQL, .Net, and JavaScript.
• Hands on experience in Troubleshooting, SQL Query development, performance tuning.
• Knowledge of production process flow & supply chain topics
• Should have an understanding of key manufacturing processes, & ISA-88/ISA-95 standards.
• Ability to work with people with a wide range of technical backgrounds, including consultants, senior professional, IT engineers and personnel, account managers.
• Willingness to occasionally travel to customer sites in the region and worldwide.
• Relevant soft skills / competencies like positive attitude, enthusiasm, self-motivation, customer focus, team work, cross-functional interaction, quick learning, comfort working in a fast-paced, dynamic environment and strong written and oral communications skills.

Selection process:

• Technical interview by Senior Manager – IIoT
• Technical interview by Director – IIoT   
• HR discussions