Job Summary:

We are looking for a detail-oriented Back Office Executive with strong knowledge of Forex operations and MT5 platform. The candidate will be responsible for handling client transactions, managing trading platform operations, resolving client queries, and ensuring smooth day-to-day back-office processes.

The role requires hands-on experience with MT5 Manager, client fund handling, and a solid understanding of trading elements such as swaps, spreads, commissions, and markups.

Key Responsibilities:

• Trading Platform Operations (MT5)
• Manage and monitor activities on MT5 and MT5 Manager
• Create, modify, and maintain client trading accounts
• Configure trading conditions including spreads, swaps, commissions, and markups
• Monitor trade executions and ensure platform accuracy

Client Transactions

• Process client deposits and withdrawals in a timely and accurate manner
• Verify transaction details and maintain proper records
• Coordinate with payment providers and internal teams for smooth fund processing

Client Support & Queries

• Handle and resolve client queries related to trading accounts, transactions, and platform issues
• Provide accurate information on swaps, spreads, commissions, and trading conditions
• Ensure high levels of client satisfaction through prompt communication

IB (Introducing Broker) Management

• Manage and support IB clients and partner accounts
• Track IB commissions, rebates, and performance
• Coordinate with sales/relationship teams for IB-related activities

Reconciliation & Reporting

• Perform daily reconciliation of client transactions and trading data
• Assist in generating reports related to trades, revenue, and client activity
• Identify discrepancies and escalate issues for resolution

Coordination & Communication

• Coordinate with internal teams such as Accounts, Sales, Compliance, and IT
• Ensure smooth flow of information between departments
• Maintain clear and professional communication with clients and stakeholders

Qualifications and Skills:

• Bachelor’s degree in Commerce, Finance, or related field
• Minimum 1–3 years of experience in Forex Back Office / Operations
• Strong knowledge of Forex markets and trading concepts
• Hands-on experience MT5 Manager

Technical Skills:

• Proficiency in MS Excel (VLOOKUP, Pivot Tables, formulas, data handling)
• Familiarity with CRM systems and back-office tools

Core Competencies:

• Strong attention to detail and accuracy
• Good analytical and problem-solving skills
• Effective communication and coordination abilities
• Ability to work in a fast-paced and deadline-driven environment

Preferred Skills (Good to Have):

• Understanding of liquidity providers and trade flow
• Experience in handling multi-currency transactions
• Basic knowledge of compliance and KYC processes