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World Trade Center Office
Antal International

Dubai, United Arab Emirates

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  • [email protected]
  • +971 4 278 5503
  • 1904, The Tower Plaza, Sh. Zayed Rd, Dubai, UAE
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WHO WE ARE

Your Strategic Recruitment Partner Across Key Industries in Dubai & GCC

Welcome to Antal International's World Trade Centre Office in Dubai. We are a team of seasoned HR professionals delivering recruitment solutions rooted in real-world expertise. With deep industry knowledge and a consultative approach, we support organisations across the UAE and GCC in finding, hiring, and retaining exceptional talent. Partner with us for a seamless recruitment experience and unlock the talent that drives your business forward.


Our Sector-Specific Recruitment Expertise:

  • Hospitality: From luxury hotels to fast-paced F&B operations, we recruit top-tier talent across operations and management roles.
  • Healthcare & Life Sciences: We specialise in hiring for clinical, pharmaceutical, biotech, and healthcare management roles.
  • IT & Communications: From AI and cybersecurity to software development, cloud computing, and data science, we connect companies with skilled IT professionals at every level.
  • Human Resources: As experienced HR practitioners ourselves, we excel in hiring for roles in all HR roles.
WHO WE ARE

Why Choose Us?

• Deep functional and industry knowledge

• Regional expertise with a global network

• End-to-end recruitment support, from sourcing to onboarding

• A strategic HR mindset: not just transactional hiring


Our Services

 

  • Executive Search: Confidential recruitment for senior leadership and C-suite positions.
  • Professional Hiring: Mid-level recruitment across IT, HR, marketing, and operations.
  • RPO & Outsourced Recruitment: End-to-end hiring support tailored to your business.
  • Salary Benchmarking: Market-driven compensation insights to attract and retain top talent.

Our Sector-Specific Recruitment Expertise

Hospitality: From luxury hotels to dynamic F&B brands, we source exceptional talent across operations, guest experience, and leadership roles.

Real Estate: We partner with leading developers, brokerages, and community management firms to fill roles from Junior to Senior Level in sales, marketing, and project management.

Construction: We recruit for both technical and managerial positions across complex infrastructure and specialized projects.

Oil & Gas: We connect engineering firms with niche professionals skilled in design, quality, and project execution.

Logistics & Supply Chain: We support hiring across operations, warehouse, procurement, and supply chain roles, connecting companies with regional and international talent.

IT & Communications: From AI and cybersecurity to software development, cloud computing, and data analytics. We deliver tech talent that drives innovation.

Human Resources: With deep HR expertise, we identify professionals across all HR functions who strengthen culture and enhance organizational capability.

Our Recruitment Process

 

Streamlined Hiring for Dubai & GCC Businesses


• Consultation: We understand your company, culture, and hiring needs.

• Search & Screening: We leverage databases, networks, and industry insights to find top talent.

• Shortlist Delivery: Receive 3–5 top candidates with detailed profiles for review.

• Placement & Onboarding: We assist with interviews, offers, and smooth candidate onboarding.

Dr. Muhammad A. LAGHARI

 

Based in Dubai, he specializes in connecting businesses with top talent to drive success, efficiency, and financial growth. With extensive experience in recruitment, he helps companies strengthen leadership and build high-performing teams.

Leveraging a global network of 130+ offices, he provides access to skilled professionals while streamlining hiring processes. His expertise spans multiple industries, ensuring companies attract and retain the best talent.

He holds an MBA from INSEAD, a Doctorate from EIU, and multiple master’s degrees in quality management and business. A certified leadership coach, he is also credentialed by Marshall Goldsmith and WorldatWork.

Aby Philip Thomas

 

With nearly 10 years of experience in global recruitment and business development, Aby connects top talent with forward-thinking companies across the UAE, USA, and the Middle East. He focuses on sectors like IT, Banking, Finance, Real Estate, Infrastructure, Technology, Insurance, Oil and Gas, Construction and Civil, and Hospitality, with a strong commitment to Emiratization and developing national talent.

Aby’s client-focused approach combines strategic outreach, market insight, and pipeline development to support mid- to senior-level hiring. Leveraging Antal International’s global network, he delivers tailored recruitment solutions that align with clients’ growth and leadership goals, building lasting relationships based on trust and results. He holds a Bachelor’s degree in Computer Science and Engineering, which complements his deep regional market expertise and proven success in talent sourcing and executive search.

Related Vacancies

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Information Technology & SoftwareTechnology & Internet ServicesFull time
21 Aug
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Dubai, United Arab Emirates
AED 18,000 – 25,000 per month
Full time
Senior Pre-Sales Consultant Job Reference: ANT-PRE-SC-20260821Location: Dubai, United Arab EmiratesEmployment Type: Full-TimeFunction: Pre-Sales / Solutions Architecture / Enterprise TechnologyExperience: 7+ Years Position Overview A leading technology and enterprise solutions organisation is seeking an experienced Senior Pre-Sales Consultant to support its growing technology solutions business in Dubai. The successful candidate will act as a senior technical advisor to the sales organisation, leading solution design, technical pre-sales, bid management and customer engagement across complex enterprise technology opportunities. The role requires a strong combination of technical solution architecture, consultative pre-sales, proposal development, customer engagement and commercial awareness. The individual will work closely with sales teams, technology partners, vendors and customers to develop technically sound, commercially viable and business-aligned solutions. 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Core Technology Expertise Candidates should demonstrate strong expertise in one or more relevant enterprise technology domains, such as: Enterprise Infrastructure Data Centre Solutions Cloud & Hybrid Cloud Networking Cybersecurity Storage & Data Management Virtualisation Backup & Disaster Recovery Enterprise Software Systems Integration Digital Transformation Experience with technologies and platforms such as HPE, NetApp, VMware, Red Hat, Nutanix, Commvault or equivalent enterprise technology solutions would be highly advantageous. Technical & Professional Requirements Strong experience in technical pre-sales, solution architecture or customer-facing technology consulting. Proven ability to design end-to-end enterprise technology solutions. Strong understanding of solution architecture, technical sizing and configuration. Experience preparing BoQs, technical proposals, Statements of Work and solution documentation. Strong understanding of RFI, RFP and RFQ processes. 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Experience supporting large-scale technology implementations would be advantageous. Education & Certifications Bachelor's degree in Computer Engineering, Computer Science, Information Technology, Engineering or a related discipline. Relevant vendor certifications in enterprise technology platforms would be highly advantageous. Certifications from technology vendors such as HPE, VMware, Nutanix, NetApp, Red Hat, Microsoft, Cisco, Fortinet, Palo Alto Networks, Commvault or equivalent platforms would be an advantage, depending on the candidate's area of specialisation. Key Competencies Technical Excellence Strong enterprise technology and solution architecture expertise. Ability to translate business requirements into technically robust solutions. Strong understanding of infrastructure, cloud, networking, security and enterprise technology ecosystems. Pre-Sales & Commercial Strong consultative pre-sales capability. Proven experience managing technical bids, RFPs, RFIs and RFQs. 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Technology & Internet ServicesInformation Technology & SoftwareFull time
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Dubai, United Arab Emirates
AED 18,000 – 22,000 per month
Full time
Job Reference: ANT-TRI-FC-20260821Location: Dubai, United Arab EmiratesEmployment Type: Full-TimeFunction: Enterprise Applications / Digital TransformationExperience: 5–7 Years Position Overview A leading technology and enterprise solutions organisation is seeking an experienced TRIRIGA Functional Consultant to support the delivery, enhancement and optimisation of enterprise workplace, real estate and facilities management solutions. The successful candidate will serve as a key functional interface between business stakeholders, technology teams and delivery partners, translating business requirements into effective and scalable IBM TRIRIGA solutions. The role requires strong hands-on experience in IBM TRIRIGA, combined with expertise in business process analysis, requirements engineering, functional solution design, system configuration, testing and enterprise application delivery. 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Configure TRIRIGA functionality in line with approved business requirements and solution designs. Support configuration of workflows, business rules, forms, screens, reports and other functional components. Analyse existing TRIRIGA configurations and recommend improvements to functionality, usability and performance. Maximise the use of standard TRIRIGA capabilities while minimising unnecessary customisation. Conduct functional walkthroughs, solution demonstrations and stakeholder reviews. Ensure delivered solutions meet defined business requirements and expected outcomes. Enterprise Integration & Data Work closely with technical teams to define functional requirements for TRIRIGA integrations with other enterprise applications. Support the functional analysis of APIs, interfaces and enterprise data exchange requirements. Participate in data migration, cleansing, validation and reconciliation activities. Ensure business data is accurate, consistent and aligned with defined processes and reporting requirements. Collaborate with reporting and analytics teams to define requirements for operational and management reporting. Support investigation and resolution of data-related functional issues. Testing & Quality Assurance Develop functional test scenarios, test cases and acceptance criteria. Coordinate and support System Integration Testing (SIT), User Acceptance Testing (UAT) and regression testing. Validate system functionality against approved business and functional requirements. Analyse defects, identify functional root causes and coordinate resolution with technical teams. Support production releases, post-release validation and business sign-off. Ensure appropriate testing and documentation standards are maintained throughout the delivery lifecycle. Application Support & Continuous Improvement Provide functional support for IBM TRIRIGA and associated business processes. Investigate incidents, recurring issues and functional defects and recommend sustainable corrective actions. Support TRIRIGA upgrades, enhancements, releases and application lifecycle activities. Maintain functional documentation, configuration records and knowledge repositories. Identify opportunities to improve system adoption, process efficiency and user experience. Contribute to continuous improvement and digital transformation initiatives. Stakeholder & Delivery Management Establish effective working relationships with business users, IT teams, project managers, vendors and implementation partners. Communicate functional and technical concepts clearly to business and technology stakeholders. Support requirements prioritisation, delivery planning, progress tracking and stakeholder reporting. Coordinate with cross-functional teams to ensure successful delivery of assigned initiatives. Ensure activities comply with applicable technology governance, security, risk and change-management frameworks. Core Functional Domains Experience in one or more of the following areas is highly desirable: Corporate Real Estate Management Facilities Management Workplace Management Space Management Property Management Lease Administration Asset Management Maintenance Management Capital Project Management Vendor and Contract Management Workplace Planning Sustainability / Environmental Management Required Technical & Functional Expertise Strong hands-on experience with IBM TRIRIGA in a functional consulting or enterprise application environment. Strong understanding of TRIRIGA functional capabilities, configuration and business processes. Proven experience in business analysis, requirements engineering and functional solution design. Practical experience with TRIRIGA workflows, business rules, forms, reports and configuration. Experience supporting enterprise application implementations, enhancements, upgrades or transformation programmes. Understanding of enterprise application integration and data exchange concepts. Experience with data migration, data validation and reconciliation. Strong understanding of SDLC, testing methodologies and change-management processes. Ability to prepare functional specifications, process documentation and solution design artefacts. Strong analytical, problem-solving and stakeholder-management capabilities. Excellent written and verbal communication skills. Preferred Technical Exposure The following experience would be advantageous: SQL and data modelling Enterprise data integration APIs and integration frameworks Reporting and analytics platforms SAP Analytics Cloud (SAC) Microsoft Power BI Tableau SAP, Oracle, Microsoft Dynamics or other enterprise application platforms Agile and Waterfall delivery methodologies ITIL-based application support environments Professional Experience 5–7 years of total relevant professional experience in enterprise applications, functional consulting, business analysis or technology implementation. Proven hands-on experience working with IBM TRIRIGA in a functional consultant capacity. Demonstrated experience across requirements gathering, functional design, configuration, testing, implementation and post-go-live support. Experience supporting enterprise-scale TRIRIGA implementations, enhancements, upgrades or optimisation programmes. Strong understanding of business processes associated with real estate, facilities, workplace or asset management. Experience working with senior business stakeholders, technical teams, vendors and implementation partners. Candidates with experience in complex, multinational or enterprise environments are preferred. Education & Certification Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, Real Estate, Facilities Management or a related discipline. IBM TRIRIGA certification is highly desirable. Relevant certifications in Business Analysis, Project Management, IT Service Management or Enterprise Applications would be advantageous. Key Competencies Functional Excellence Strong hands-on expertise in IBM TRIRIGA, including functional configuration and enterprise business processes. Strong business analysis and requirements engineering capabilities with the ability to translate business needs into practical solutions. Proven ability to develop functional solution designs aligned with enterprise standards and business objectives. Delivery Excellence Proven experience supporting TRIRIGA implementations, enhancements and optimisation initiatives. Strong understanding of SIT, UAT, regression testing and defect management. Experience supporting release management, data migration, validation and reconciliation activities. Strong application support capabilities with a focus on sustainable issue resolution and continuous improvement. Business & Stakeholder Management Ability to identify opportunities for process optimisation, standardisation and automation. Strong stakeholder-management skills with the ability to work effectively across business and technology functions. Demonstrated ability to support continuous improvement and change-management initiatives. Strong understanding of aligning business requirements with technology capabilities and measurable business outcomes. 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Job Reference: ANT-TRI-FC-20260821
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Banking & InvestmentFull time
20 Aug
Relationship Manager – Arabic & French
Dubai, United Arab Emirates
AED 8,000 - 10,000 + Commissions + Benefits
Full time
Relationship Manager – Arabic & French Job Reference: ANT-FIN-RM-200826Location: Dubai, UAEWork Arrangement: OnsiteEmployment Type: Full-TimeIndustry: FinTech & Financial ServicesDepartment: Sales & Client Relationship ManagementLanguages: Arabic & French – Mandatory Position Overview We are seeking a highly driven, commercially astute and client-focused Relationship Manager – Arabic & French to join a dynamic financial services organisation in Dubai. The successful candidate will be responsible for developing and managing client relationships, identifying new business opportunities, supporting the sales process and delivering appropriate financial solutions based on client requirements. This is a highly client-facing position requiring a strong combination of relationship management, consultative sales, business development and sales support capabilities. Candidates with prior experience in banking, financial services, FinTech, trade finance, financial products or related B2B environments will be strongly preferred. Fluency in Arabic and French, together with strong professional English, is essential. Key Responsibilities Relationship Management Develop and maintain strong, long-term relationships with existing and prospective clients. Act as a primary point of contact for clients throughout the engagement lifecycle. Understand client business models, financial requirements and commercial objectives. Conduct regular client meetings, calls and follow-ups to strengthen relationships and identify opportunities. Deliver a professional, responsive and high-quality client experience. Manage client queries and coordinate with internal teams to ensure timely resolution. Sales & Business Development Identify and develop new business opportunities across relevant markets and client segments. Generate leads through direct outreach, networking, referrals, meetings and other business development activities. Qualify prospective clients and understand their business and financial requirements. Present relevant financial products and solutions in line with client needs. Manage the sales cycle from lead generation and qualification through negotiation, conversion and relationship development. Maintain a strong and well-managed sales pipeline. Achieve agreed sales, revenue and client acquisition targets. Identify cross-selling and up-selling opportunities within the existing client portfolio. Develop market intelligence and identify emerging business opportunities. Sales Support Support the preparation of client proposals, presentations, quotations and relevant documentation. Coordinate with internal teams to ensure client requirements are accurately communicated and efficiently handled. Follow up on documentation, approvals, transaction status and outstanding requirements. Provide timely and accurate responses to client enquiries. Support the smooth progression of client transactions from initial engagement through completion. Maintain accurate records of client interactions, opportunities and activities within the CRM system. Financial Services & Client Advisory Develop a strong understanding of the organisation's financial products and solutions. Understand client requirements relating to financial services, trade finance, financial instruments and related solutions. Engage with corporate clients, SMEs, business owners, importers, exporters and other relevant decision-makers. Identify suitable solutions based on client requirements and within the organisation's product framework. Maintain awareness of financial-services trends, market developments and client expectations. Candidate Profile Bachelor's degree in Finance, Banking, Business Administration, Economics, Marketing or a related discipline. Proven experience in Relationship Management, Sales, Business Development, Client Servicing or Sales Support. Previous experience in Banking, Financial Services, FinTech, Trade Finance or a related financial-services environment is preferred. Demonstrated ability to develop client relationships and generate new business. Strong understanding of the sales lifecycle and client acquisition process. Experience dealing with corporate clients, SMEs, business owners or senior decision-makers is an advantage. Fluency in Arabic and French is mandatory. Strong professional English communication skills. Excellent presentation, negotiation and interpersonal skills. Strong commercial awareness and client-service orientation. Highly organised with excellent follow-up and time-management skills. Ability to work independently as well as collaboratively within a target-driven environment. Proficiency in CRM platforms and Microsoft Office. Preferred Industry Experience Candidates from the following backgrounds will be particularly relevant: Commercial or Corporate Banking Financial Services FinTech Trade Finance Banking Products Financial Advisory SME Banking Corporate Relationship Management Payments & Financial Technology B2B Financial Services Financial Product Sales Client Acquisition & Account Management Experience handling international clients and cross-border business relationships will be an added advantage. Core Competencies Relationship Management Consultative Sales Business Development Client Acquisition Financial Services Sales Account Management Lead Generation & Conversion Sales Pipeline Management Client Needs Analysis Negotiation & Closing Stakeholder Management Sales Support Commercial Acumen Customer Experience Cross-Selling & Up-Selling Market Development Language Requirements Arabic: FluentFrench: FluentEnglish: Professional proficiency The ability to communicate effectively with Arabic- and French-speaking clients across diverse markets is a key requirement for this position. Personal Attributes The ideal candidate will demonstrate: Strong client-first mindset Commercially driven and results-oriented approach Professional maturity and integrity Excellent communication and interpersonal skills Strong ownership and accountability Proactive and entrepreneurial mindset Confidence in client-facing situations Strong negotiation and influencing abilities High attention to detail Ability to perform effectively in a fast-paced environment Success in the Role The successful candidate will be expected to build and maintain a strong client portfolio, consistently generate qualified business opportunities, convert prospects into long-term relationships, deliver an exceptional client experience and contribute directly to business growth and revenue generation. This opportunity is ideally suited to a relationship-driven sales professional seeking to build a career within the FinTech and Financial Services sector, working with an international client base and contributing to business development and client growth. Candidates who meet the required Arabic and French language criteria and have relevant client-facing sales or financial-services experience are encouraged to apply.
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Banking & InvestmentFull time
20 Aug
Collections Officer – Banking
Dubai, United Arab Emirates
AED 10,000 - 12,000 + Benefits
Full time
Collections Officer – Banking Job Reference: ANT - GRE - COL - 200826Location: Dubai, UAEEmployment Type: Full-TimeIndustry: Banking / Financial Services Position Overview Our client, a leading financial institution, is seeking a proactive and results-oriented Collections Officer to manage the recovery of outstanding dues from customers while maintaining professional customer relationships and ensuring compliance with applicable banking policies and regulatory requirements. The successful candidate will be responsible for managing delinquent accounts, conducting structured collection activities, negotiating repayment arrangements, and supporting the institution in minimizing credit losses and improving recovery performance. Key Responsibilities • Manage a portfolio of overdue and delinquent customer accounts, including personal loans, credit cards, auto loans, and other retail banking facilities. • Contact customers through telephone, email, and other approved communication channels to secure timely payment. • Understand the reasons for payment delinquency and identify appropriate recovery strategies. • Negotiate realistic repayment plans and payment arrangements in accordance with approved policies. • Follow up consistently on payment commitments and ensure agreed arrangements are maintained. • Maintain accurate and up-to-date records of customer interactions, collection activities, commitments, and account status. • Monitor assigned accounts and prioritize collection efforts based on ageing, outstanding exposure, risk level, and recovery potential. • Handle customer queries and disputes professionally and coordinate with relevant internal departments for resolution. • Investigate payment discrepancies and support the reconciliation of customer accounts where required. • Escalate high-risk, severely delinquent, or potentially problematic accounts in accordance with established procedures. • Prepare and maintain collection reports covering overdue balances, recovery performance, commitments, and account status. • Achieve assigned monthly collection and recovery targets while maintaining appropriate quality and compliance standards. • Ensure all customer interactions and collection activities comply with internal policies, applicable UAE regulations, and approved banking procedures. • Maintain strict confidentiality of customer information and financial data. • Support continuous improvement initiatives aimed at strengthening collection efficiency, reducing delinquency, and improving recovery rates. Candidate Profile • Bachelor’s degree or Diploma in Finance, Accounting, Business Administration, Banking, or a related discipline. • 2–5 years of experience in banking collections, credit control, debt recovery, accounts receivable, or a related financial services environment. • Previous experience handling retail banking collections, credit cards, personal loans, auto loans, or other consumer finance products is preferred. • Strong understanding of collection processes, delinquency management, and customer account handling. • Excellent verbal and written communication skills. • Strong negotiation and persuasion skills with the ability to handle difficult customer conversations professionally. • Target-oriented with strong follow-up and problem-solving capabilities. • Good numerical and analytical skills with strong attention to detail. • Proficiency in MS Office, particularly Excel, and familiarity with banking, collection systems, or CRM platforms. • Ability to work effectively under pressure and manage a high-volume portfolio of accounts. • UAE/GCC banking experience will be an advantage. Key Performance Indicators The role will typically be measured against: • Monthly collection and recovery targets • Recovery rate and amount collected • Reduction in overdue and delinquent accounts • Promise-to-pay conversion and fulfilment • Portfolio ageing and delinquency management • Quality and accuracy of collection records • Customer handling and compliance standards Core Competencies • Banking Collections & Recovery • Delinquency Management • Credit & Risk Awareness • Negotiation & Persuasion • Customer Relationship Management • Financial & Numerical Analysis • Communication Skills • Problem Solving • Target Orientation • Time & Portfolio Management • Compliance & Confidentiality Application Interested candidates with relevant banking collections, debt recovery, credit control, or consumer finance experience are encouraged to submit an updated CV highlighting their relevant experience, portfolio exposure, collection achievements, and notice period.
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Civil Engineering & ConstructionFull time
19 Aug
Senior Project Manager – High-Rise Buildings
Dubai, United Arab Emirates
AED 35,000 – 40,000 per month + Benefits
Full time
Job Reference ID: ANT-DXB-SPM-20260819Job Title: Senior Project Manager – High-Rise BuildingsLocation: Dubai, UAEJob Type: Full-Time, PermanentSalary range: AED 35,000 – 40,000 per month + BenefitsIndustry: Construction / Civil Engineering / Real Estate / Property DevelopmentExperience: 10+ Years Job Summary We are seeking an accomplished Senior Project Manager – High-Rise Buildings to lead the successful delivery of large-scale, high-value residential and commercial tower developments in Dubai. The successful candidate will take end-to-end ownership of major construction projects, providing strategic and operational leadership from project initiation, feasibility, design development, authority approvals and tendering through construction, commissioning, handover and post-handover support. This is a senior leadership position requiring a proven track record of delivering high-rise residential and commercial developments in the UAE, with strong command of project planning, construction methodologies, design coordination, commercial management, contract administration, procurement, quality, HSE, risk management and stakeholder engagement. The role will serve as a key interface between the developer/owner, project management team, consultants, architects, contractors, specialist subcontractors, suppliers and government authorities, ensuring that project objectives are achieved in terms of time, cost, quality, safety, functionality and commercial performance. The ideal candidate will combine strong technical construction expertise with the ability to lead multidisciplinary teams, make commercially sound decisions, anticipate project risks and maintain executive-level visibility over project performance. Key Responsibilities 1. Project Leadership & Strategic Management Take overall responsibility for the successful delivery of assigned high-rise building projects from inception through completion and handover. Establish project objectives, execution strategies, key deliverables, milestones and performance requirements in alignment with the employer's development strategy. Translate project objectives into clear execution plans covering programme, cost, resources, procurement, quality, HSE and risk. Provide senior-level direction to project teams, consultants, contractors and specialist stakeholders. Establish appropriate project governance, reporting structures, approval processes and communication protocols. Ensure that project decisions are aligned with commercial objectives, design intent, statutory requirements and long-term asset performance. Monitor overall project health and intervene proactively where programme, cost, quality or resource performance is at risk. Provide regular executive-level updates covering progress, key risks, commercial exposure, critical decisions and recovery actions. Drive a culture of accountability, ownership, collaboration and continuous improvement across the project team. 2. Project Planning, Programming & Controls Develop and maintain comprehensive project execution plans covering all stages of the development lifecycle. Establish detailed master programmes and project schedules using Primavera P6 / MS Project. Integrate design, procurement, authority approvals, enabling works, construction, testing, commissioning and handover activities into the master programme. Establish project milestones, critical path activities, key interfaces and programme performance indicators. Review contractor baseline programmes and ensure that they are realistic, achievable and aligned with contractual obligations. Monitor actual progress against approved programmes and identify delays at an early stage. Lead programme recovery and acceleration initiatives where required. Analyse critical path activities and evaluate the impact of delays, variations and changes on project completion. Ensure appropriate look-ahead planning and short-term execution programmes are maintained. Coordinate interfaces between civil, structural, architectural, MEP, vertical transportation, façade, interiors and specialist systems. Ensure project teams maintain accurate progress records and supporting documentation. 3. Design Management & Technical Coordination Lead the coordination and review of design deliverables throughout the project lifecycle. Review architectural, structural, civil and MEP drawings, specifications and technical submissions. Ensure design information is complete, coordinated, constructible and aligned with project requirements. Lead multidisciplinary design coordination meetings and resolve technical interfaces. Identify design gaps, clashes, inconsistencies and constructability issues before they affect construction. Coordinate with architects, engineering consultants, specialist designers and contractors to resolve technical matters. Conduct constructability reviews and identify opportunities for improved construction methodology, programme and cost efficiency. Support value engineering initiatives without compromising design intent, quality, safety or asset performance. Review technical proposals, material specifications, method statements and shop drawings where required. Ensure design changes are properly assessed for their impact on cost, programme and quality. Coordinate BIM and digital construction processes where applicable. Ensure all design information required for construction is issued in a timely and coordinated manner. 4. Tendering, Procurement & Contractor Management Support the development of tender strategies, procurement plans and contracting approaches. Coordinate with consultants and procurement teams to prepare tender documentation and contractor packages. Participate in contractor and subcontractor prequalification and technical evaluation. Review tender submissions, technical proposals, qualifications and commercial clarifications. Support bid evaluation and recommendation processes. Participate in contractor selection, negotiations and contract finalisation. Establish clear expectations regarding programme, resources, quality, HSE, reporting and contractual performance. Monitor contractor mobilisation and ensure that project resources are deployed in accordance with approved requirements. Assess contractor performance against agreed KPIs and contractual obligations. Drive corrective action where contractor performance falls below expectations. Coordinate procurement of long-lead materials, specialist systems and critical equipment to protect the project programme. 5. Construction & Site Execution Provide senior leadership over day-to-day construction execution and project delivery. Monitor site activities across civil, structural, architectural, MEP, façade, interiors and external works. Ensure construction activities are executed in accordance with approved drawings, specifications, method statements and project requirements. Review construction methodologies and sequencing for major works. Ensure adequate resources, labour, equipment, materials and supervision are available to maintain planned productivity. Monitor productivity and identify opportunities to improve construction efficiency. Coordinate multiple contractors and subcontractors working across interconnected packages. Ensure proper interface management between structural, architectural, MEP, façade, interiors and specialist contractors. Resolve site-level technical and coordination issues promptly. Conduct regular site inspections, progress reviews and coordination meetings. Maintain strong focus on project completion milestones and critical activities. Ensure site activities are properly documented and supported by appropriate inspection and quality records. 6. Commercial, Cost & Financial Management Take active responsibility for project financial performance and cost control. Establish and monitor approved project budgets, forecasts and cost plans. Review project cash flow requirements and expenditure forecasts. Monitor commitments, variations, claims, provisional sums and potential cost exposures. Identify cost risks at an early stage and implement appropriate mitigation measures. Work closely with commercial and quantity surveying teams to maintain accurate project cost information. Review contractor payment applications and assess progress against contractual deliverables. Monitor change orders and ensure proper evaluation, approval and documentation. Challenge unjustified variations and cost increases. Support value engineering and cost optimisation initiatives. Ensure commercial decisions consider both immediate project cost and long-term asset value. Maintain visibility over final account exposure and forecast final project cost. Provide senior management with accurate financial reporting and forward-looking cost assessments. 7. Contract Administration & FIDIC Manage project contractual obligations in accordance with applicable contract conditions. Maintain strong working knowledge of FIDIC contracts and principles of construction contract administration. Ensure notices, instructions, approvals, variations and contractual correspondence are appropriately managed. Monitor contractor compliance with contractual requirements. Review and support the assessment of claims, extensions of time and variations. Ensure contractual risks are identified, documented and escalated appropriately. Work closely with commercial, legal and contract administration teams on contractual matters. Maintain proper records to support commercial and contractual positions. Ensure project decisions and instructions are properly documented. Support dispute avoidance through proactive issue resolution and effective contract administration. 8. Quality Assurance & Quality Control Establish and maintain high standards of construction quality throughout the project. Ensure works comply with approved drawings, specifications, applicable standards and authority requirements. Review and monitor contractor QA/QC procedures and inspection plans. Ensure appropriate inspection and testing procedures are implemented. Monitor material approvals, mock-ups, samples and technical submissions. Ensure non-conformances are identified, investigated and closed within agreed timelines. Drive root-cause analysis and corrective/preventive action where recurring quality issues occur. Ensure critical works are inspected and approved before proceeding to subsequent stages. Maintain focus on long-term building performance, durability and maintainability. Ensure quality requirements are carried through to commissioning, testing and handover. 9. Health, Safety & Environmental Management Maintain strong leadership and accountability for HSE performance across the project. Ensure contractors comply with applicable UAE legislation, project HSE requirements and approved safety plans. Promote a proactive safety culture across all project stakeholders. Review project HSE performance, audits, inspections and incident reports. Ensure high-risk activities are appropriately assessed and controlled. Monitor contractor compliance with safe systems of work, permits and method statements. Ensure appropriate corrective actions are implemented following incidents, observations and audits. Support regular safety meetings, inspections and awareness initiatives. Maintain zero-tolerance standards for unsafe practices that could impact personnel, property or project continuity. 10. Authority Approvals & Regulatory Compliance Coordinate with relevant UAE and Dubai authorities throughout the project lifecycle. Ensure required permits, approvals, NOCs and statutory clearances are obtained within the required timelines. Coordinate authority requirements with consultants, contractors and project stakeholders. Monitor compliance with applicable UAE building regulations, codes, standards and authority requirements. Ensure authority inspections and approvals are properly planned and incorporated into the project programme. Proactively identify approval-related risks that could impact project delivery. Maintain appropriate records of approvals, permits, certificates and statutory documentation. 11. Risk Management Establish and maintain a comprehensive project risk management framework. Identify technical, commercial, contractual, programme, procurement, resource and stakeholder risks. Maintain project risk and opportunity registers. Assess the probability and potential impact of identified risks. Develop mitigation, contingency and recovery strategies. Escalate critical risks to senior management with clear recommendations. Monitor emerging risks throughout the project lifecycle. Ensure risk mitigation actions are assigned, tracked and closed. Promote proactive rather than reactive project management. 12. Stakeholder & Client Management Act as a senior point of contact for the employer/developer and key project stakeholders. Build and maintain professional relationships with clients, consultants, contractors, authorities and strategic suppliers. Lead high-level project meetings and stakeholder coordination sessions. Manage expectations regarding programme, cost, quality, scope and project performance. Communicate complex technical and commercial matters clearly to senior management. Provide concise and accurate project reporting supported by relevant data and analysis. Resolve stakeholder conflicts professionally and commercially. Maintain alignment between project delivery teams and the employer's strategic objectives. 13. Team Leadership & People Management Lead multidisciplinary project teams comprising project managers, construction managers, engineers, commercial professionals, QA/QC, HSE and support functions. Establish clear responsibilities, reporting lines and performance expectations. Mentor and develop project team members. Promote collaboration between technical, commercial and construction disciplines. Monitor team performance and resource requirements. Identify gaps in project resources and recommend appropriate corrective action. Build a high-performance culture focused on accountability and delivery. Lead by example in decision-making, communication, integrity and professional conduct. 14. Testing, Commissioning & Handover Develop and monitor project completion, testing, commissioning and handover strategies. Coordinate completion activities across all construction and specialist packages. Ensure systems are tested and commissioned in accordance with approved requirements. Lead snagging and de-snagging activities. Ensure outstanding works are tracked through structured close-out processes. Coordinate preparation of operation and maintenance manuals, warranties, certificates and as-built documentation. Ensure statutory completion certificates and authority approvals are obtained. Coordinate final inspections and client handover. Manage transition from construction completion to operational readiness. Support post-handover defect resolution and warranty obligations. Key Performance Indicators On-time project delivery Budget and cost control Programme performance and critical-path management Construction productivity Quality and reduction of defects HSE performance Contractor and consultant performance Procurement and long-lead item management Variation and claims management Risk mitigation Authority approval timelines Successful testing, commissioning and handover Client and stakeholder satisfaction Post-handover defect management Candidate Requirements Education Bachelor's Degree in Civil Engineering, Construction Management, Project Management or a closely related discipline. A postgraduate qualification in Construction Management, Project Management or a related field will be an advantage. Professional certifications such as PMP, MRICS, Chartered Engineer or equivalent will be advantageous. Professional Experience Minimum 10–15 years of progressive experience in construction and project management. Proven experience as a Project Manager / Senior Project Manager delivering major high-rise building projects. Strong UAE construction experience is essential. Demonstrated experience in high-rise residential and/or commercial towers, preferably within Dubai. Experience managing projects through the complete lifecycle from design and tendering through construction, commissioning and handover. Experience managing multidisciplinary teams and multiple contractors/subcontractors. Strong exposure to large-scale, complex and high-value developments. Technical Expertise High-rise building construction Civil and structural works Architectural finishes and interiors MEP coordination and building services Façade and external works Construction planning and sequencing Design coordination and constructability Procurement and tendering Cost and commercial management Contract administration FIDIC contracts Claims and variations Risk management Quality assurance and quality control HSE management Authority approvals and statutory compliance Testing and commissioning Project handover and close-out Software & Digital Tools Strong proficiency in Primavera P6 and/or MS Project. Working knowledge of AutoCAD. Familiarity with Aconex or comparable document management platforms. Experience with project reporting, dashboards and digital project management systems. Exposure to BIM and coordinated digital construction environments will be an advantage. Strong proficiency in Microsoft Office, particularly Excel, Word and PowerPoint. Leadership & Behavioural Competencies Strong ownership and accountability. Strategic and commercial thinking. Excellent leadership and people-management capabilities. Strong decision-making skills under pressure. Excellent stakeholder management. Strong negotiation and conflict-resolution abilities. Exceptional planning and organisational skills. Analytical and structured problem-solving capability. Strong attention to detail without losing sight of the overall project objective. Ability to manage multiple priorities in a fast-paced construction environment. Excellent written and verbal communication. Ability to challenge decisions constructively and protect project objectives. High level of professionalism, integrity and confidentiality. A proactive approach to identifying and resolving project issues. What the Employer Offers Competitive senior-level compensation of AED 38,000–40,000 per month + benefits. Opportunity to lead significant high-rise developments in Dubai. Senior-level exposure to developers, consultants, contractors and key project stakeholders. Opportunity to influence project strategy, execution and commercial outcomes. Professional and technically challenging working environment. Long-term career growth within a high-performance project delivery organisation. Opportunity to work on complex, landmark-scale developments. What This Opportunity Offers the Successful Candidate This position is suited to an experienced construction leader who is ready to move beyond day-to-day site management and take full ownership of project delivery. The successful candidate will have the opportunity to influence the project from strategy and design through construction and handover, work alongside senior stakeholders and lead multidisciplinary teams on complex high-rise developments. This is an opportunity for a Project Manager who combines technical construction expertise, commercial awareness, programme discipline and strong leadership to make a measurable impact on major projects in Dubai. How to Apply Candidates who meet the above criteria and have a proven track record in delivering high-rise residential or commercial projects in the UAE are invited to submit their updated CV. Please highlight relevant high-rise projects delivered, project value, height/number of floors, project location, role and key responsibilities within your CV. Only candidates meeting the core experience requirements will be considered.
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Banking & InvestmentFull time
18 Aug
Compliance Officer
Dubai, United Arab Emirates
AED 18,000 – 25,000 per month
Full time
Compliance Officer Job Reference: ANT-EFG-COM-2026-0818Location: UAE – Dubai / Abu DhabiIndustry: Financial Services / FinTech / Banking / Payments / WealthTechEmployment Type: Full-TimeExperience: 3–7 YearsFunction: Compliance, Risk & Regulatory Affairs Position Overview We are seeking an experienced and commercially minded Compliance Officer to support the organisation’s regulatory compliance framework within a dynamic financial services and FinTech environment. The role will be responsible for monitoring regulatory obligations, strengthening compliance controls, supporting AML/CFT and financial crime compliance activities, conducting compliance reviews, and ensuring that business operations remain aligned with applicable UAE regulations and internal policies. The successful candidate will work closely with senior management, business teams, risk functions, and relevant stakeholders to identify and mitigate regulatory and compliance risks while maintaining a strong culture of governance, integrity, and regulatory adherence. Key Responsibilities Regulatory Compliance Monitor and interpret applicable UAE financial services laws, regulations, regulatory notices, and supervisory requirements. Support compliance with requirements issued by relevant regulatory authorities, including CBUAE, DFSA, FSRA, SCA and VARA, where applicable. Maintain a regulatory obligations register and compliance calendar. Assess the impact of regulatory developments on business activities and coordinate implementation of required changes. Provide practical compliance guidance to business and support functions. AML / CFT & Financial Crime Compliance Support the implementation and ongoing enhancement of the organisation’s AML/CFT framework. Conduct and support KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), PEP and sanctions screening activities. Monitor and assess potentially unusual, high-risk or suspicious customer and transactional activity. Support the review and escalation of suspicious activity and regulatory reporting requirements. Maintain appropriate AML/CFT records, documentation and supporting evidence. Assist with financial crime risk assessments and related remediation initiatives. For regulated financial institutions, the UAE regulatory framework places significant responsibility on the Compliance Officer/MLRO for AML/CFT controls, suspicious transaction review and reporting, regulatory liaison, risk assessment and compliance reporting. Compliance Monitoring & Testing Conduct periodic compliance monitoring and testing across business functions. Identify regulatory breaches, control weaknesses, compliance gaps and emerging risks. Document findings and recommend appropriate corrective and preventive actions. Track remediation activities through to completion. Prepare compliance dashboards, reports and management information for senior stakeholders. Policies, Procedures & Controls Develop, review and maintain compliance policies, procedures, frameworks and internal controls. Conduct regulatory gap assessments following changes to applicable laws or regulatory requirements. Ensure compliance procedures remain aligned with business activities and regulatory expectations. Support the implementation of compliance-related training and awareness programmes. Regulatory Reporting & Stakeholder Management Assist with preparation and submission of regulatory reports and compliance returns. Support regulatory inspections, audits and information requests. Coordinate responses to compliance-related queries from regulators and other competent authorities. Maintain effective working relationships with internal stakeholders, auditors, regulators and external advisors. Governance & Compliance Culture Promote a strong culture of ethical behaviour, regulatory compliance and accountability. Provide compliance guidance to business teams on new products, services, processes and business initiatives. Support senior management in identifying and managing regulatory and reputational risks. Maintain appropriate confidentiality and independence when handling sensitive compliance matters. Candidate Requirements Bachelor’s degree in Finance, Accounting, Law, Business Administration, Risk Management, Compliance or a related discipline. 3–7 years of relevant experience in compliance, AML/CFT, financial crime, risk, audit or regulatory functions. Previous experience within financial services, banking, FinTech, payments, investment management, brokerage, wealth management or related regulated businesses. Strong understanding of UAE financial services regulatory and AML/CFT requirements. Practical experience in KYC, CDD, EDD, AML monitoring, sanctions, PEP screening and compliance controls. Strong analytical and investigative capabilities. Excellent attention to detail and documentation skills. Ability to interpret regulatory requirements and translate them into practical business controls. Strong communication and stakeholder-management capabilities. High level of integrity, independence, confidentiality and professional judgement. Regulatory & Industry Exposure Candidates with experience in one or more of the following regulatory environments will be strongly preferred: Central Bank of the UAE (CBUAE) Dubai Financial Services Authority (DFSA) Financial Services Regulatory Authority (FSRA) – ADGM Securities and Commodities Authority (SCA) Virtual Assets Regulatory Authority (VARA) UAE AML/CFT framework FATF standards and financial crime controls Preferred Certifications CAMS – Certified Anti-Money Laundering Specialist ICA Diploma / Certificate in AML or Compliance CFE – Certified Fraud Examiner ACFCS – Association of Certified Financial Crime Specialists Other recognised compliance, AML/CFT, financial crime or risk-management certifications The CBUAE specifically recognises certifications such as ACFCS, CFE, ICA Diplomas and CAMS as examples of relevant AML/CFT qualifications for certain Compliance Officer requirements. Key Competencies Regulatory Compliance AML / CFT Financial Crime Compliance KYC / CDD / EDD Sanctions & PEP Screening Compliance Monitoring Regulatory Risk Assessment Policy & Control Management Regulatory Reporting Risk-Based Approach Stakeholder Management Analytical & Investigative Skills Governance & Ethics Attention to Detail Ideal Candidate Profile The ideal candidate will be a UAE-based Compliance professional with financial-services or FinTech experience, combining strong regulatory knowledge with practical exposure to AML/CFT, KYC, financial crime controls and compliance monitoring. Candidates who have worked within banking, FinTech, payments, digital banking, investment management, brokerage, wealth management or other regulated financial services environments will be particularly relevant. For roles falling directly under CBUAE requirements, Compliance Officers may have specific requirements around seniority, independence, full-time employment and regulatory responsibilities; therefore, the final experience and reporting requirements should be aligned with the applicable licence and regulatory framework.
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IT ServicesBanking & InvestmentFull time
17 Aug
Technology, Risk & Operations Manager
Dubai, United Arab Emirates
AED 25,000 – 35,000 per month
Full time
Position: Technology, Risk & Operations ManagerLocation: Dubai, United Arab EmiratesEmployment Type: Full-Time | PermanentJob Reference ID: ANT-TRO-DXB-20260817Industry: Banking, Financial Services & FinTechDepartment: Technology, Risk & OperationsReporting To: Head of Technology / Senior Management Position Overview We are seeking an experienced Technology, Risk & Operations Manager to oversee the integration of technology governance, operational risk management, business operations, and technology-driven controls within a dynamic financial services environment. The role will be responsible for ensuring that technology platforms, operational processes, risk frameworks, controls, and business continuity measures operate effectively and in alignment with regulatory, security, and organisational requirements. The successful candidate will act as a key interface between Technology, Risk, Operations, Compliance, Information Security, Internal Audit, and Business stakeholders, driving operational resilience, risk mitigation, process improvement, and technology governance. Key Responsibilities Technology Governance & Management Oversee technology operations, governance frameworks, and technology-enabled business processes. Ensure technology services and platforms support business objectives, operational requirements, and regulatory expectations. Establish and monitor technology governance standards, controls, policies, and procedures. Coordinate with technology teams on system enhancements, implementations, integrations, upgrades, and technology initiatives. Monitor technology performance, service availability, incidents, and operational issues. Ensure appropriate controls are embedded across technology processes and platforms. Support technology transformation and automation initiatives to improve operational efficiency. Technology Risk Management Identify, assess, monitor, and mitigate technology and operational risks across business functions. Maintain technology risk registers, control frameworks, risk assessments, and remediation plans. Monitor key risk indicators, control effectiveness, incidents, vulnerabilities, and emerging technology risks. Ensure appropriate risk assessments are conducted for new systems, applications, vendors, processes, and technology initiatives. Work closely with Information Security and Cybersecurity teams to address technology-related risks and control gaps. Track and report technology risk exposures and remediation progress to senior management. Operational Risk & Controls Develop and maintain robust operational risk and control frameworks. Identify process weaknesses, control deficiencies, operational incidents, and potential areas of business disruption. Conduct risk and control assessments across technology and operational processes. Establish appropriate preventive and detective controls. Monitor operational incidents, root-cause analysis, corrective actions, and remediation activities. Ensure operational processes remain aligned with internal policies and applicable regulatory requirements. Business Continuity & Operational Resilience Support the development and maintenance of business continuity and disaster recovery frameworks. Coordinate business impact assessments and operational resilience reviews. Ensure critical technology and business processes have appropriate recovery strategies. Coordinate periodic testing of business continuity and disaster recovery arrangements. Track identified gaps and ensure timely remediation. Support organisational preparedness for technology outages, cyber incidents, system failures, and other operational disruptions. Operations Management Oversee and optimise technology-related operational processes and workflows. Identify opportunities to streamline processes, reduce operational risks, and improve service delivery. Establish appropriate operational KPIs, SLAs, controls, and performance measures. Monitor operational performance and ensure timely resolution of issues. Drive continuous improvement through process optimisation, automation, and technology enablement. Regulatory & Compliance Ensure technology and operational processes comply with applicable regulatory requirements and internal policies. Support regulatory reviews, audits, risk assessments, and compliance initiatives. Coordinate responses to regulatory, internal audit, external audit, and risk-management requirements. Maintain appropriate documentation and evidence for governance and regulatory purposes. Ensure identified audit and compliance findings are appropriately tracked through to closure. Third-Party & Vendor Risk Support technology and operational risk assessments for third-party service providers. Monitor vendor performance, service levels, contractual obligations, and risk exposure. Ensure appropriate due diligence and control requirements are applied to critical technology vendors. Coordinate with Procurement, Legal, Information Security, Risk, and Technology teams on third-party governance. Monitor remediation of vendor-related risks and control deficiencies. Stakeholder & Senior Management Management Act as a central point of coordination between Technology, Risk, Operations, Compliance, Information Security, Audit, and Business teams. Prepare management reports covering technology risk, operational performance, incidents, controls, and remediation. Present key risks, trends, issues, and recommendations to senior stakeholders. Provide practical recommendations to improve technology governance, operational resilience, and business performance. Lead cross-functional initiatives involving technology, risk, operations, and business stakeholders. Key Performance Areas The successful candidate will be responsible for delivering measurable improvements across: Technology and operational risk management Technology governance and controls Operational resilience Business continuity and disaster recovery Technology service performance Risk and control assessments Incident and issue management Audit and regulatory remediation Third-party technology risk Process optimisation and automation Operational efficiency and control effectiveness Candidate Profile Education Bachelor's degree in Information Technology, Computer Science, Engineering, Risk Management, Business Administration, Finance, or a related discipline. Professional certifications such as CISA, CRISC, CISSP, CRMA, PMP, ITIL, COBIT, or equivalent would be advantageous. Experience 8–12 years of relevant experience across technology, technology risk, operational risk, IT governance, technology operations, or financial services operations. Experience within banking, financial services, FinTech, payments, digital banking, or other highly regulated environments is preferred. Proven experience managing technology and operational risk frameworks. Strong exposure to technology governance, controls, operational resilience, business continuity, and regulatory requirements. Experience working across multiple functions and managing complex, cross-functional initiatives. Demonstrated experience engaging with senior management, audit, compliance, risk, cybersecurity, and technology stakeholders. Technical & Functional Competencies Technology Risk Management IT Governance & Controls Operational Risk Management Operational Resilience Business Continuity & Disaster Recovery Technology Operations IT Service Management Risk & Control Self-Assessments Incident & Problem Management Third-Party / Vendor Risk Regulatory Compliance Technology Transformation Process Automation & Optimisation Management Reporting & Risk Analytics Leadership Competencies Strategic and commercial thinking Strong risk awareness and control mindset Excellent stakeholder management Strong analytical and problem-solving capabilities Ability to operate effectively in complex and highly regulated environments Strong communication and presentation skills Ability to influence stakeholders across Technology, Risk, Operations, Compliance, and Business functions Strong ownership, accountability, and decision-making capability Ability to manage multiple priorities in a fast-paced environment What the Role Offers This is a high-impact management opportunity for a technology and risk professional seeking to operate at the intersection of Technology, Risk, Operations, Governance, and Business Transformation. The successful candidate will play a critical role in strengthening technology governance, operational resilience, risk management, and technology-enabled operational excellence within a complex financial services environment.
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Engineering - Mechanical & IndustrialEngineering - Electrical & ElectronicsFull time
17 Aug
Senior Accountant
Dubai, United Arab Emirates
AED 10,000–13,000/month.
Full time
Position: Senior AccountantLocation: Dubai, United Arab EmiratesEmployment Type: Full-Time, PermanentIndustry: Electro-Mechanical / Engineering ServicesDepartment: Finance & AccountsReporting To: Finance Manager / General Manager Position Overview We are seeking an experienced and highly capable Senior Accountant to lead and manage the Finance & Accounts function of an established electro-mechanical company in Dubai. The successful candidate will be responsible for managing the end-to-end accounting and financial operations, ensuring accurate financial reporting, strong financial controls, regulatory compliance, cash-flow management, and timely month-end and year-end closing. This is a hands-on departmental leadership position requiring an individual who can independently manage the accounting function while working closely with senior management, project teams, procurement, commercial, HR, and external stakeholders. Key Responsibilities 1. Accounting & Financial Operations Lead and oversee the complete accounting function and day-to-day financial operations. Manage the full accounting cycle, including accounts payable, accounts receivable, general ledger, bank reconciliations, accruals, provisions, prepayments, and fixed assets. Ensure accurate and timely recording of all financial transactions. Review accounting entries, supporting documentation, and reconciliations to ensure accuracy and compliance. Manage monthly, quarterly, and annual financial closing activities. Prepare and maintain accurate financial schedules and supporting documentation. 2. Financial Reporting & Management Accounts Prepare monthly management accounts, financial statements, and financial performance reports. Provide management with meaningful analysis of revenue, costs, margins, profitability, working capital, and cash flow. Monitor budget versus actual performance and highlight significant variances. Prepare financial reports and analysis to support management decision-making. Ensure timely and accurate submission of financial information to senior management. 3. Project & Contract Accounting Monitor accounting and financial performance across electro-mechanical projects and contracts. Track project revenue, direct costs, overheads, work-in-progress, retention, advances, and project profitability. Coordinate with project and commercial teams regarding project billing, variations, claims, and outstanding receivables. Monitor project-level cost control and identify potential financial risks. Support project teams with financial analysis and commercial reporting. 4. Accounts Receivable & Payable Oversee customer invoicing, collections, receivables ageing, and follow-up of outstanding balances. Monitor customer credit exposure and ensure timely escalation of overdue accounts. Manage supplier invoices, payment schedules, vendor reconciliations, and outstanding payables. Ensure appropriate controls and approvals are followed for all payments. 5. Cash Flow & Treasury Management Prepare and maintain accurate short- and medium-term cash-flow forecasts. Monitor daily cash positions and planned payments. Coordinate with management and banking partners on banking transactions and financial requirements. Support effective working-capital management. 6. VAT, Tax & Regulatory Compliance Ensure compliance with applicable UAE VAT and other relevant financial and regulatory requirements. Coordinate VAT calculations, reconciliations, returns, and supporting documentation. Maintain accurate financial records for tax and audit purposes. Liaise with external auditors, tax advisors, banks, and other financial stakeholders when required. 7. Internal Controls & Governance Establish and maintain effective accounting policies, procedures, and internal controls. Identify financial risks, control gaps, and process inefficiencies and recommend corrective actions. Ensure proper segregation of duties, authorization controls, and financial documentation. Maintain organized and audit-ready accounting records. 8. Team & Department Leadership Lead, supervise, and develop the Finance & Accounts team. Allocate responsibilities and establish clear departmental priorities and deadlines. Review the quality and accuracy of work completed by accounting team members. Provide guidance and support on accounting, reporting, reconciliation, and compliance matters. Drive improvements in accounting processes, systems, and reporting standards. 9. Audit & External Stakeholder Management Coordinate internal and external audit requirements. Prepare audit schedules, reconciliations, supporting documentation, and financial information. Respond to audit queries and ensure timely resolution of identified issues. Maintain professional relationships with banks, auditors, suppliers, customers, and other financial stakeholders. Key Deliverables The successful candidate will be expected to: Take full ownership of the Finance & Accounts function. Ensure accurate and timely monthly financial closing. Maintain strong control over receivables, payables, cash flow, and working capital. Provide reliable management accounts and financial insights. Maintain accurate project-level financial reporting. Ensure UAE VAT and regulatory compliance. Strengthen financial controls and accounting processes. Lead and develop the accounting team effectively. Candidate Profile Education Bachelor's degree in Accounting, Finance, Commerce, or a related discipline. Professional qualification such as CA, ACCA, CPA, CMA or equivalent is highly desirable. Experience 7–12 years of progressive accounting and finance experience, preferably within an electro-mechanical, MEP, engineering, contracting, construction, or project-based environment. Proven experience managing the end-to-end accounting function. Previous experience leading or supervising an accounting/finance team. Strong exposure to project accounting, management reporting, cash flow, receivables, payables, and financial controls. UAE experience is strongly preferred. Technical Competencies Strong knowledge of accounting principles and financial reporting. Good understanding of UAE VAT and applicable financial regulations. Strong Excel and financial reporting skills. Experience with ERP/accounting systems. Strong understanding of project costing and profitability analysis. Ability to analyse financial data and translate it into actionable business insights. Leadership & Personal Attributes Strong ownership and accountability. Commercially aware and financially astute. Excellent analytical and problem-solving capabilities. Strong attention to detail and accuracy. Ability to work independently and manage competing priorities. Strong communication and stakeholder-management skills. Demonstrated ability to lead a finance function and work effectively with senior management. What the Role Offers This position provides an opportunity for an experienced finance professional to lead and take ownership of the complete Finance & Accounts function within a growing electro-mechanical business, with direct exposure to senior management, projects, commercial operations, and strategic financial decision-making. Note: Only candidates meeting the required experience and technical criteria will be considered.
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Banking & InvestmentFull time
14 Aug
Head – Client Experience
Dubai, United Arab Emirates
AED 35,000 – 50,000 per month + benefits
Full time
Head – Client Experience Job Reference: ANT-CX-HEAD-0826Function: Client Experience / Customer Experience / TransformationIndustry: Banking / Financial ServicesLocation: Dubai, UAEEmployment Type: Full-TimeLevel: Senior LeadershipExperience: 12+ Years About the Role We are seeking an accomplished Head – Client Experience to lead the development and execution of an enterprise-wide customer experience strategy across multiple business and service channels. The role will be responsible for establishing customer-centric standards, improving end-to-end client journeys, strengthening Voice of Customer programmes, enhancing complaint management and driving service transformation through digitalisation, process optimisation and data-led insights. The successful candidate will act as a strategic partner to senior business, operations, technology, product and transformation stakeholders, ensuring that customer experience remains embedded within business strategy, operating models and performance management. This is an opportunity for a senior CX leader who can combine strategic vision with operational execution and deliver measurable improvements in customer satisfaction, service quality, efficiency and business outcomes. Key Responsibilities 1. Client Experience Strategy Develop and implement a comprehensive Client Experience strategy and framework aligned with organisational objectives. Establish customer-centric principles, standards and governance across business units and customer touchpoints. Define the desired end-to-end customer experience across products, services and channels. Establish CX priorities based on customer insights, business objectives and market trends. Partner with senior leadership to embed customer-centricity into business and operating strategies. Establish measurable objectives and governance mechanisms for continuous CX improvement. 2. Customer Journey Management Lead the design, mapping and continuous optimisation of end-to-end customer journeys. Identify customer pain points, friction areas, service gaps and opportunities for improvement. Analyse customer interactions across digital, branch, contact centre and relationship-management channels. Develop journey improvement programmes based on customer feedback, operational data and business priorities. Work with Product, Operations, Technology and Digital teams to redesign inefficient customer journeys. Ensure customer journeys are consistent, intuitive and aligned with defined service standards. 3. Voice of Customer & NPS Own and enhance enterprise-wide NPS, Voice of Customer (VOC), Voice of Employee (VOE) and customer feedback programmes. Establish appropriate methodologies for collecting, analysing and distributing customer insights. Monitor NPS, CSAT, CES and other relevant customer experience indicators. Identify trends, recurring issues and customer pain points through quantitative and qualitative analysis. Conduct root-cause analysis and translate customer feedback into actionable improvement initiatives. Present CX insights, trends and recommendations to senior leadership. The original role specifically places significant emphasis on NPS/VOC analysis, root-cause assessment and translating feedback into improved client experience, operational efficiency and revenue outcomes. 4. Customer-Centric KPIs & Performance Management Define and implement customer-centric KPIs across business and service functions. Integrate CX measures into relevant business scorecards and performance frameworks. Establish service-level indicators covering quality, turnaround time, resolution, satisfaction and customer effort. Monitor performance against agreed CX targets and service standards. Develop executive dashboards and management reporting on CX performance. Drive accountability for customer outcomes across relevant functions. 5. Complaints Management & Service Recovery Establish and continuously improve the enterprise customer complaint-management framework. Ensure complaints are accurately captured, categorised, investigated and resolved within agreed TATs. Establish effective escalation and service-recovery mechanisms for complex customer issues. Conduct root-cause analysis to identify systemic issues behind recurring complaints. Work with Product, Operations, Technology and Compliance teams to eliminate recurring customer pain points. Use complaint insights to improve processes, products and customer journeys. Establish governance and reporting mechanisms for complaint trends and resolution performance. 6. Service Standards & Quality Management Define and maintain customer service standards across relevant channels and business units. Establish quality-assurance frameworks and service-level expectations. Monitor adherence to customer service standards and identify areas requiring corrective action. Develop continuous improvement programmes to enhance service quality. Promote a culture of service excellence and customer ownership. Ensure customer-facing teams understand and consistently apply defined service standards. 7. Digital & Service Transformation Identify opportunities to digitise and simplify customer interactions. Partner with Digital, Technology and Operations teams to develop improved digital journeys. Evaluate opportunities involving AI, automation, chatbots, IVR, self-service and digital servicing. Lead initiatives to reduce unnecessary manual activities and improve customer turnaround times. Support process re-engineering and automation initiatives designed to improve both customer experience and operational efficiency. Ensure digital transformation initiatives are measured against tangible customer and business outcomes. The original banking role specifically highlights digital tools such as chatbots and IVR, process re-engineering and automation as mechanisms for improving customer experience while managing cost. 8. Operational Excellence Identify opportunities to improve service processes, turnaround times and operational efficiency. Work closely with Operations and Technology teams to eliminate process bottlenecks. Analyse service performance and identify opportunities for simplification and automation. Establish continuous-improvement methodologies across customer-facing processes. Balance customer experience improvements with cost, risk and operational considerations. Drive initiatives that improve both customer outcomes and business efficiency. 9. Cross-Functional Leadership Act as the central CX partner across Business, Product, Operations, Technology, Digital, Marketing, Compliance and Risk. Establish strong relationships with senior stakeholders across the organisation. Influence business decisions through customer insights and data-driven recommendations. Facilitate cross-functional CX governance forums. Drive alignment around customer priorities and improvement initiatives. Ensure CX considerations are incorporated into new products, services, processes and technology initiatives. 10. Team Leadership Lead, develop and motivate customer experience, service quality and related teams. Establish clear objectives, performance standards and development plans. Build a high-performing customer-centric culture. Develop CX capabilities across the organisation through coaching, training and knowledge sharing. Identify capability gaps and develop succession and talent-development plans. Promote employee engagement and ownership of customer outcomes. The role requires significant leadership capability, including the ability to manage large teams and multiple CX/service activities simultaneously. 11. Governance, Risk & Compliance Ensure customer experience processes comply with applicable regulatory, risk and governance requirements. Work with Compliance, Risk, Audit and Legal teams where required. Ensure appropriate controls are embedded within customer-facing processes. Support audit requirements and remediation activities related to customer service and CX. Maintain appropriate governance around customer complaints, service standards and customer data. Ensure customer experience initiatives are implemented within approved risk and governance frameworks. Key Experience & Qualifications Bachelor's degree in Business Administration, Banking, Finance, Marketing, Customer Experience, Operations or a related discipline. MBA or relevant postgraduate qualification is preferred. 12+ years of relevant professional experience, with significant exposure to Customer Experience, Client Service, Service Quality, Operations or Transformation. Proven experience in a senior CX leadership role within Banking, Financial Services, FinTech or another highly regulated environment. Strong experience managing enterprise-level customer experience programmes. Demonstrated experience with NPS, VOC, CSAT and customer feedback programmes. Strong experience in customer journey mapping and service design. Proven experience in complaints management and root-cause analysis. Experience in process re-engineering, automation and digital transformation. Strong experience managing large or multi-functional teams. Excellent stakeholder-management and executive communication capabilities. Technical & Functional Expertise Strong knowledge of several of the following: Customer Experience Management Client Experience Strategy Customer Journey Management Voice of Customer (VOC) Net Promoter Score (NPS) Customer Satisfaction (CSAT) Customer Effort Score (CES) Customer Journey Mapping Service Design Complaint Management Root Cause Analysis Service Quality Management Process Re-engineering Operational Excellence Digital Transformation Automation Contact Centre Operations IVR / Chatbot / Digital Servicing Customer Analytics CX Governance KPI & Performance Management Preferred Industry Experience Candidates from the following environments are particularly encouraged to apply: Banking Retail Banking Private Banking / Wealth Management Corporate Banking Financial Services FinTech Digital Banking Payments Insurance Telecommunications Large-scale Customer Service Operations Customer-centric Technology Organisations Banking or financial-services experience is strongly preferred, particularly where the candidate has managed enterprise CX, service transformation or customer-service operations. Leadership Competencies The successful candidate should demonstrate: Strategic CX Leadership Customer-Centric Mindset Commercial Awareness Data-Driven Decision Making Strong Analytical Capability Executive Stakeholder Management Transformation Leadership Process Improvement Change Management Strategic Problem Solving Strong Communication & Presentation People Leadership Influencing & Negotiation Operational Discipline Continuous Improvement Mindset Key Performance Indicators Success in this role will be measured through: Improvement in NPS / CSAT and other CX indicators. Reduction in customer complaints and recurring pain points. Improved complaint-resolution TAT. Improved customer journey performance. Increased digital adoption and self-service utilisation. Reduction in manual processes and operational friction. Improved service-quality scores. Increased adherence to customer service standards. Improved customer retention and engagement. Successful delivery of CX transformation initiatives. Strong employee engagement and CX culture adoption.
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