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SalaryJob Description
The Billing Analyst will be responsible for leading and planning the billing, as well as implementing and enforcing policies and procedures in order to ensure billing is in line with contracts. This is a great opportunity to gain hands-on experience managing a billing function, delivering value and support to internal teams and external customers.
Full ownership of the billing process (including customer activation, customer billing, billing query resolution, contractual changes, reporting, and process/policy updates), ensuring timely and accurate completion ● Ensure compliance with all industry standards and Ofcom regulations ● Preparation and submission of reports for end-customers and resellers ● Full responsibility of the billing queries, including calculation of early termination charges ● Responsible for revenue assurance: analysis of inter-operator tariff changes impact on margins; monitoring and implementation of new tariffs ● Work with Customer Support and Sales teams to ensure processes are followed - provide support and training as and when required ● Collaborate with customer support, sales and other teams to effectively resolve problems and queries ● Work closely with the finance team and the wider business to ensure the accuracy of quotations and billing ● Collaborate, build and maintain relationships with key suppliers ● Understand price increases and management of supplier increases ● Onboarding of new services and setting up of new customers within the system ● Own complex billing queries through to resolution ● Manage the monthly bill run from start to finish working closely with Head of Finance/CFO ● Collaborate and support the Finance team with ad hoc duties and/or projects when required
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