JOB SUMMARY

 

Manage the retail sales department in an assigned branch. Ensure the sales teams adhere to the company processes, mission, vision and values by monitoring the application of standard operating procedures. Responsible for the achievement of the specific portfolio goals by directing the sales team to achieve targets as required by the management. Responsible to monitor the processes of the sales team and all Brand Corporate identity standards are met and achieve a high standard of CSI.

 

PRINCIPAL RESPONSIBILITIES

 

• To supervise the daily performance of the Branch sales team by following up on sales achievements and process goals. Required to take part in regular transactions during peak seasons to ensure the required sales targets are achieved.
• Manage the Branch Sales Team to ensure sales consultants achieve pre- determined operational targets by providing and analyzing business plans to meet operational targets determined by the management.
• Monitor and evaluate the sales consultant’s performance to ensure that the specific branch business performances are met by taking corrective action in conjunction with management whenever required.
• Responsible for ensuring sales processes are efficient and customer complaints are managed by promoting standard sales procedures to the sales team members.

 

• Responsible to make sure that the 9 step sales process is adhered to by all the sales team all day and every day.
• Initiate dialogue with the sales team and management to discuss and address sales target issues, customer complaints, and improvements opportunities through regular meeting and discussions.
• Meet with the sales team to update on product knowledge through regular discussion and sharing information to enhance sales team confidence and performance.
• Address customer complaints that require support from the Branch manager, ensuring CSI (Customer Satisfaction Index).
• Responsible to supervise the sales team’s activities to ensure that all activities are carried out as per the company’s policies and procedures through effective communication and monitoring. Full knowledge and usage of the dealerships controlling Dealer Management Computer system is required.
• Responsible to be always looking for opportunities and changes to the current processes for the good of the company and to suggest these changes to your line manager for approval.

 

MENTAL DEMANDS

The most important part of the job is Maximizing performance of all team members in order to achieve Branch targets

The most Difficult/Complex Part of Job is Managing the day-to-day responsibilities of the Company Processes to be followed in the Branch.

The creativity required in the job is Motivation of team members.

 

WORK CONTACTS

 

Person contacted	Frequency	Nature and purpose of contact
Business Manager	Daily	To monitor monthly targets as set by management. To monitor the processes set by management
Salesman	Daily	To monitor monthly targets as set by management. To monitor the processes set by management
GM-Finance	weekly	To discuss finance related issues
Marketing Manager	weekly	Performance review
HR Business Partner	weekly	Hiring of new personal

 

 

RESPONSIBILITY FOR ACTIONS OR DECISIONS

 

Latitude:

Professional activities carried out according to company policies and industry standards - characterized by assignments which have regular, but medium duration targets.

 

Decision Making:

 

The most important decision(s): evaluation of team members taken independently is/are (Performance)

 

SUPERVISORY RESPONSIBILITY AND WORK DIRECTION

 

Title and Grade of Highest Positions Reporting Directly:

Sales Admin

Executives

Driver

 

PHYSICAL EFFORT      

                                       

30% using computers, 70% talking with employees and customers

 

WORK ENVIRONMENT

 

85% in showroom 15% out of showroom – Air Condition Area

 

JOB KNOWLEDGE

 

Academic:

Bachelor’s degree in Sales marketing or equivalent practical experience

 

Additional Training:

Sales management and automotive

 

Related Work Experience (type and years)

6 years in sales management experience

 

Language skills:

English & Arabic