Summary: We are seeking a highly motivated and detail-oriented Business Analyst to join our growing product team at our client place. You will play a crucial role in gathering and analyzing business requirements, defining product specifications, and ensuring successful product implementation. 

Job Title: Business  Analyst / CRM

Experience Required: 2–4 Years

Location: Onsite - Mumbai

Education: B.Tech / BCA

Key Responsibilities:

• Administer and support CRM systems including user management, permissions, custom objects, and workflow configurations.
• Develop and manage complex workflow rules, validation rules, and approval processes to streamline operations.
• Provide technical support and perform routine system audits to maintain CRM data integrity.
• Analyze CRM data to create dashboards and reports that offer actionable insights into team performance and productivity.
• Coordinate and support integrations with third-party tools and platforms.
• Collaborate closely with Tech, Product, Sales, Marketing, and Data teams to align CRM functionalities with business needs.
• Optimize CRM processes to enhance user experience and operational efficiency.

Qualifications & Skills:

• Bachelor’s degree in Computer Applications (BCA) or Engineering (B.Tech).
• 2–4 years of professional experience working with CRM platforms such as Lead Squared, Salesforce, or Zoho CRM.
• Strong understanding of CRM architecture, including custom object creation, user roles, flows, and permissions.
• Experience with data analysis and reporting tools within CRM environments.
• Familiarity with third-party application integration and API concepts is a plus.
• Excellent communication and collaboration skills with a proactive problem-solving mindset.