Job Title:                     Business Automation Associate (UK)

Location:                   United Kingdom

Industry:                      Information Technology

Salary:                         Competitive Salary Package + Other Benefits

Job Purpose:

Business Automation Associate (UK) will play a key role in gathering requirements to capture as-is process and map to-be process vision in alignment with client automation objective

Responsibilities include (but are not limited to):

• Participate in Process Discovery / Assessment workshops and re-engineer process flows
• Utilize Business Process modelling, analysis and design experience to assess end-to-end process and identify suitable processes for automation, taking into account the process complexity, input type, etc.
• Identify and document Process health, variations, complexity, risks, assumptions and dependencies for AS - IS process
• Baseline AHT, volumes, FTEs, SLA etc. for the AS-IS process
• During design, create smart documents with clear & concise info such as user-stories & epics
• Create Process Design Documents (POD) / Standard Operating Procedure (SOP) documents for use cases identified
• Help define and finalize to-be process flow and prioritize use cases for automation
• Work closely with development team to ensure requirements are accurately mapped and suitable for development
• Create test cases and scenarios, and take responsibility of quality assurance
• Monitor and keep track of the changes that occur and initiates the Change Management process by evaluating the impact of the changes proposed.
• Mentoring junior BACs and responsible for their performance management and career growth
• Generate revenue by actively mining accounts for new automation opportunities (upsell / cross sell)
• Support community capability building by establishing best practices, standardizing ways of working, creating PoVs etc.

A SBAC will be entrepreneurial in nature, ready to come up with new solutions, open to receiving new to ensure deliverables meet the required standards. They should play a key role in gathering requirements to capture as-is process and map to-be process vision in alignment with client automation objective.

Key Requirements and Qualifications:

• 10-14 yrs. of experience in Business Process Analysis
• With focus on at least one of the areas: F&A, Insurance, Banking, SCM, E-commerce
• 2+ yrs. of experience in automation technologies with experience in building RPA solutions
• 4+ years of people management experience
• 6+ years of client facing experience.
• Must have experience in automation assessment work for external clients
• To drive key outcomes
• Experience in building process improvements and process reengineering
• (Kaizen, Six Sigma, Lean) Experience in using BPM tools
• Exposure in the areas of enterprise architecture, Al and Machine Learning will be beneficial
• Independent, self-driven Problem-solving attitude Analytical skills

Bonus Skills:

Working experience in BPO / KPO setup