Job Title:                     Business Operation Manager – Post-paid Business - Kuwait

Industry:                      Information Technology

Location:                    Kuwait

Salary:                         Competitive Salary Package + Benefits

Role Purpose:

Manage the End to End to CVM operations for Post-paid Business for a Reputed client in

Middle East

• Responsible to Manage the entire CVM operations for Post-paid Business
• Responsible to Identify Customer segments to be worked upon
• Design various Intent CVM programs for Segments (Like Upsell, Cross Sell, Retention)
• Implement marketing program/campaign drives to enhance CVM penetration
• Identify areas of improvement and discuss with Technology teams about enhancement of features
• on platform
• Track competitor activities in various and discuss relevant counter strategies with business teams
• and come up with programs
• Study market requirements on an ongoing basis to identify opportunities for incremental revenues
• Responsible for Campaign configuration on platform, do UAT prior Go Live and track Key KPIs post
• launch and take corrective action if necessary

Skills & Experience:  A candidate should have / be

• Prior CVM experience (Preferably Post-paid but not Mandatory)
• Willing to learn and execute Tasks and do campaign configuration
• Own the entire process
• Understand post-paid products
• Have analytical bent of Mind to understand customer behaviours

Team Player

A good connector in between Internal & External teams