My client urgently requires a Call Centre professional to join their team on a temp to perm basis

in an efficient and professional manner facilitate, decide upon, and communicate the settlement of damaged goods claims.

Key Accountabilities:

• Client transport damaged goods settlement
• Contacting passengers via phone and/or email in line with contractual requirements
• Issuing final settlement of claims within the parameters defined by the contract and/or the Montreal Convention (1999)
• Ensuring that the final settlement is in the best interests of the client and company whilst maintaining passenger satisfaction
• Remaining compliant with all policies and requirements
• Accurate update and maintenance of files and data related to damage pilfer reports (DPR)
• Ad hoc entering of Damage Pilfer Reports (DPR) claims into the company database, always ensuring accuracy
• Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third party suppliers
• Assessment of collected passenger goods to determine whether repair or replacement is the appropriate course of action
• Ensuring that the company remains compliant with all data protection legislation through appropriate action and decision making

Role Challenges:

• Peer relationship management, within the framework of the company behaviours and policies
• Inter-departmental communication - to ensure that the path to claiming settlement is as efficient as possible
• Client and supplier relationship management - ensuring constant compliance

Essential Requirements:

• Fluent or native written and spoken English
• Basic MS Office skills
• GCSE (or equivalent) in Maths, English
• Team player with excellent verbal skills and a keen eye for detail
• Able to cope under the pressure of a service recovery situation, dealing with the public in accordance with company policy when in a stressed frame of mind
• Adaptable and resilient

Desirable Requirements:

• Experience in a transport operation
• Experience in an operational call centre environment
• Experience in a high pressure, fluid sales environment

This is a temp to perm role!

Interested?

Please do apply!

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.