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Francessca Halewood
Head of Interim Division
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Call Centre Agent - Birmigham
The vacancy has expired
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Salary£13 per HourLocationWest MidlandsIndustryCall Centre - InboundJob DescriptionAre you passionate about customer service? Do you desire to work in a supportive environment where you can learn and grow?
Join Our Dynamic Team as a Customer Support Agent!
Your Impact:
- Are you passionate about providing exceptional customer service in the digital banking realm? Join our expanding customer support team where your dedication makes a real impact.
- We are seeking individuals with a background in customer service or a keen interest in building a career in this field.
- Our Customer Support operates during flexible hours from 8 am to 8 pm, requiring alternate shift patterns over five days per week, with schedules provided in advance.
- Customer Engagement: Respond to incoming calls, providing product information, assisting with account openings, and addressing customer inquiries and concerns.
- Relationship Building: Establish rapport with customers to effectively resolve service issues and answer questions.
- Ownership: Take ownership of customer inquiries, handling escalated issues in line with established procedures.
- Account Maintenance: Manage day-to-day customer account processes including application review, money movement, and complaint handling.
- Documentation: Maintain detailed records of customer interactions and service efforts, ensuring compliance with procedures and policies.
- Performance Excellence: Meet and exceed established metrics for call and case quality, productivity, and customer acquisition.
- Communication: Maintain professional communication with customers, leadership, and peers regarding account status and escalations.
- Training and Compliance: Complete ongoing training sessions and remain vigilant regarding operational risks and compliance requirements.
- Proactive Approach: Identify and address emerging issues or risks, actively participating in projects to enhance operational excellence.
- Self-Directed: Ability to work independently in a fast-paced environment, driven by a passion for delivering exceptional service.
- Interpersonal Skills: Strong negotiation skills and the ability to build positive relationships with customers.
- Problem-Solving: Excellent analytical skills and a proactive approach to resolving challenges.
- Adaptability: Ability to adapt to changing circumstances and high-energy levels with a focus on helping others.
- Team Player: Excellent collaboration skills and a commitment to working effectively within a team.
- Communication: Exceptional written and verbal communication skills.
- Retail Banking Experience: Previous experience in a retail banking environment is desirable.
It has come to our attention that clients and candidates are being contacted by individuals fraudulently posing as Antal representatives. If you receive a suspicious message (by email or WhatsApp), please do not click on any links or attachments. We never ask for credit card or bank details to purchase materials, and we do not charge fees to jobseekers.