Our client in Basingstoke is building a brand new team, full training will be provided, just need to have good communication skills and able to work on a 4 on 4 off shift pattern. Ideally you will be a car driver and the company provide on-site parking.

Job Overview: To answer and resolve the intercom calls in a professional manner

Main Duties:

* You will be required to work a minimum 4 X 12 hours shifts per week which are nights and days and additional annual leave cover.
* The Controller must be able to answer and resolve the intercom calls in a professional manner
* Maintaining accurate logs by recording information gathered through the intercom
* Work together with the Technical Team and the Customers Response Centre to report and escalate on site equipment faults
* Live sites monitoring
* Carrying our other administrative duties
* Comply at all times with company policies and procedures
* Support the company in its maintenance of quality standards
* Promote and protect the company's image and good reputation at all times
* Offer the highest level of customer service at all times seeking the assistance of your manager when necessary
* Keep up to date with technical training on all systems
* Maintain a safe, neat and tidy workplace at all times ensuring the protection of staff and company assets.
* Comply with the company's Health & Safety Policy at all times reporting any concerns to your manager.
* Must maintain a high level of communication across all departments
* Fulfil any other duties and responsibilities that, after consultation, may be determined from time to time

Requirements:

* Ability to work calmly under pressure
* Be prepared to work shifts as part of a 24/7 cover
* Excellent communication skills are essential
* Computer Skills, Excel, MS Word documents
* Promote and protect the company's image and good reputation at all times
* Control room experience is preferred but not essential

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.